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  1. #11
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    Re: 368 - new series DNS scan to smb issue

    Disable/turn off DFS setting on the 8 series, this is the opposite of the 4/4e series.

    Admin > Network Settings > SMB Settings > Client Settings > Forward button (iirc) > DFS Setting set to OFF.

    Also make sure your firmware is up to date, there was special FW released a while back for SMB v2 protocol.


  2. #12
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    368 - new series DNS scan to smb issue


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    Re: 368 - new series DNS scan to smb issue

    Quote Originally Posted by KMFLT3CH View Post
    Disable/turn off DFS setting on the 8 series, this is the opposite of the 4/4e series.

    Admin > Network Settings > SMB Settings > Client Settings > Forward button (iirc) > DFS Setting set to OFF.

    Also make sure your firmware is up to date, there was special FW released a while back for SMB v2 protocol.

    Hmmmm... the name of the server is dfs1 and they are "wanting" to use dfs but there are older machines scanning just fine. You might be on to something.


    I went there this morning and it was in a state of not scanning. I tried to browse the network from the control panel and it failed with a timeout error.

    Did upgrade to Function 4.1 and had not heard back from them today. That does not mean it is fixed since the machine was moved to an out of the way spot for testing and they probably did not test it very much.


  3. #13
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    Re: 368 - new series DNS scan to smb issue

    I was advised by KM they are fixing DFS on the 958 series in this month FW and to just roll back to GC5-H0

    Didnt know and wasnt told you could just disable it. Interesting


  4. #14
    Senior Tech 100+ Posts MVPunisher's Avatar
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    Re: 368 - new series DNS scan to smb issue

    Wasnt getting email alerts on this thread. Had no idea I was even getting responses.

    Just glad to see I am not the only one, hopefully will be corrected soon.


  5. #15
    Senior Tech 250+ Posts guitar9199's Avatar
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    Re: 368 - new series DNS scan to smb issue

    Had something similar on a Canon a while back... made me want to pull what's left of my hair out!!

    Go into Network and Sharing Center in the Control Panel, go to the properties of your Ethernet adapter, select the TCP/IPv4 adapter and click "Properties", click the "Advanced" button, click the WINS tab, and change the setting to "Enable NetBIOS over TCP/IP".

    NetBIOS over DHCP doesn't play well with Windows SMB.


  6. #16
    Senior Tech 100+ Posts MVPunisher's Avatar
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    Re: 368 - new series DNS scan to smb issue

    I can take a look....but these 10 computers all worked with the 4 series machine we just pulled out....


  7. #17
    Senior Tech 250+ Posts Woxner's Avatar
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    Re: 368 - new series DNS scan to smb issue

    soft sw 162 will allow smb2/3 if it off its smb1/ you get one or the other


  8. #18
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    368 - new series DNS scan to smb issue


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    Re: 368 - new series DNS scan to smb issue

    Quote Originally Posted by BHM View Post

    Did upgrade to Function 4.1 and had not heard back from them today.
    Just heard back and it stopped scanning to their server again. Will disable dfs in the morning...


  9. #19
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    368 - new series DNS scan to smb issue


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    Re: 368 - new series DNS scan to smb issue

    Disabled dfs on the copier this morning and scans started failing again shortly after.

    Konica tech support now has two tickets open for this dame issue. Earlier in the year there was a firmware update for this issue. That version has been removed.

    I now sit and twirl my thumbs waiting on a response from Konica.


  10. #20
    Service Manager 1,000+ Posts
    368 - new series DNS scan to smb issue

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    Re: 368 - new series DNS scan to smb issue

    Have you tried creating new certificate? SSL On?

    Sent from my Mi A1 using Tapatalk

    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

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