368 - new series DNS scan to smb issue

**MVPunisher** · 12-07-2017

I have ran across this at a few installs lately where the new series will not connect to a host name. Most of our customers are scanning to email or to a server where it is not an issue.

But like today for an example. Replacing a bizhub 364e that scans to the 10 individual PCs on a smaller netowork. Plug the new copier in and it will only scan to ip address. Dns is correct, tried messing with all sorts of settings. I cannot ping the PCs host name from the copier. I can however ping the copiers host name from a Pc. I can also ping host names from pc to pc. So clearly DNS is working on the network, and even the copier "one way".

Not the first customer where this has happened. Anyone see anything I'm overlooking. Thanks.

**Synthohol** · 12-07-2017

did you use backup to external memory in admin mode on the old one and import to the new one?

**Woxner** · 12-07-2017

i will have to look it up but i think there is a soft sw to change.

**srvctec** · 12-07-2017

Also check that SMB client setting v1/v2 is on. Had that cause issues many times.

**BHM** · 12-08-2017

Seeing the same thing here and other strange issues.

1. If sending to host name, will get a "folder not found" error.
2. Upgrading a 4 series to an 8 series and can not longer send to host name, only ip address.
3. Have a 308 that will scan to a 2012 r2 server for about an hour then fail with a server connection error. (Error code is for timeout error). Once it starts failing it must be rebooted. Brought in another 308 for testing and same issue. $ series works with no problem. Oddest thing is that when it fails to the server, it scans fine to a Win10 folder.

Running function 4 firmware. Tried all smb setting combinations. The 4 series works fine with NTLM1.

There is something about these 8 series that just is not right.

**srvctec** · 12-08-2017

Originally Posted by BHM

Seeing the same thing here and other strange issues.

1. If sending to host name, will get a "folder not found" error.
2. Upgrading a 4 series to an 8 series and can not longer send to host name, only ip address.
3. Have a 308 that will scan to a 2012 r2 server for about an hour then fail with a server connection error. (Error code is for timeout error). Once it starts failing it must be rebooted. Brought in another 308 for testing and same issue. $ series works with no problem. Oddest thing is that when it fails to the server, it scans fine to a Win10 folder.

Running function 4 firmware. Tried all smb setting combinations. The 4 series works fine with NTLM1.

There is something about these 8 series that just is not right.

I thought there was a function v4.1 F/W out, at least there is here in the states. G00-R9 is the one. Maybe it addresses these issues? It just came out in the last week or so.

**kmcopytech** · 12-09-2017

There are some strange problems in the 8 series。

Try:

1\Admin>Network>SMB Settings>SMB Server Settings>ON,

2\Share SMB File Setting>ON,

3\Closing the fast IP filter function.

Update to GC2-54/G00-83 or latest FW.

Jack.

**BHM** · 12-09-2017

Originally Posted by srvctec

I thought there was a function v4.1 F/W out, at least there is here in the states. G00-R9 is the one. Maybe it addresses these issues? It just came out in the last week or so.

Yes, 4.1 was just released but no indication that it resolves any related issues but will try 4.1 Monday as a precaution.