C364e shrinking PDF scan to email?

[guitar9199]

When you scan to your own email what is the result?

Identical result..PDF slightly smaller than the original (maybe 5-8%?). Customer is using a Gmail account for SMTP, and just recently noticed the problem. Their machine was replaced 6-7 months ago with a refurbished unit, but nothing was said until last week or so.

[copier addict]

Identical result..PDF slightly smaller than the original (maybe 5-8%?). Customer is using a Gmail account for SMTP, and just recently noticed the problem. Their machine was replaced 6-7 months ago with a refurbished unit, but nothing was said until last week or so.

Could it be an A4 to letter issue?

[habik]

Have you tried factory defaults for Scan function?

Reloading firmware? Or downgrade and then upgrade? Changing function version down and up?

Does the self diagnosis come OK in Service mode?

Sent from my Mi A1 using Tapatalk

[guitar9199]

Have you tried factory defaults for Scan function?

Reloading firmware? Or downgrade and then upgrade? Changing function version down and up?

Does the self diagnosis come OK in Service mode?

Sent from my Mi A1 using Tapatalk

Machine was set to defaults when installed...they only recently noticed the shrinking of the files, so it's likely been happening since it was delivered.

We installed the most recent firmware before we even brought it out to the customer. All diagnostics check OK... Strangely, it only happens on scan to file/email. If you make a copy, everything is well within specs....just those pesky PDF files are giving me fits.

[BHM]

Sorry if I missed it but what happens if you select tiff format? There are some pdf compression settings that you can try if it is only when doing a pdf.

[guitar9199]

Sorry if I missed it but what happens if you select tiff format? There are some pdf compression settings that you can try if it is only when doing a pdf.

I've not tried TIFF format. I'll reach out to the customer and have them give that a test and see if that's going to make a difference (they're 38 miles out from the office...). If TIFF files come out OK, where would I find the PDF compression settings?

[srvctec]

How is the scanned pdf size from the glass vs. through the ADF?

[guitar9199]

How is the scanned pdf size from the glass vs. through the ADF?

Scan results are identical.

[BHM]

I've not tried TIFF format. I'll reach out to the customer and have them give that a test and see if that's going to make a difference (they're 38 miles out from the office...). If TIFF files come out OK, where would I find the PDF compression settings?

I am on vacation and I would have to get in front of a machine to find the off settings. It is in the Utility mode but that is as close as I can get you right now.
Let me know how the tiff file turns out and I can find that setting if need be.

[D_L_P]

IIRC, compact pdf can cause the reduction, not just in file size, but original size as well. Or it was XPS PDF. Either way, it was something with the PDF format at the bizhub.