C258 won't boot / stuck at 2 bars

[Gift]

Hi there,

we have a C2588 not booting up / display is stuck at two bars after you turn on the machine. Already tried HDD and a new eMMC board suggested by KM and it still won't boot but at least you can hear some fans running (before eMMC replacement there was nothing running). I did now order a new MFB board, hoping this will do the trick.

Anyone else had some experiences with non-booting Cxx8 and some intel to share?

thx in advance

[Tech Helpdesk]

Try replacing the memory module(s)

Hi there,

we have a C2588 not booting up / display is stuck at two bars after you turn on the machine. Already tried HDD and a new eMMC board suggested by KM and it still won't boot but at least you can hear some fans running (before eMMC replacement there was nothing running). I did now order a new MFB board, hoping this will do the trick.

Anyone else had some experiences with non-booting Cxx8 and some intel to share?

thx in advance

[Gift]

Try replacing the memory module(s)

Thanks, I'll check that but not shure if the C258 basic setup has any replaceable RAM module beside it's "onboard memory" anymore unless you have an UK/LK based option running.

[avecosat]

The same happened to me with a C224e and in addition to changing the MMC you have to do it with a reset tools in the usb and make a backup restore .

[Synthohol]

have you tried recovery firmware?

[Gift]

have you tried recovery firmware?

We've tried booting with MFP reset toll (that tiny 10kb *.tar file) - no change of behaviour unfortunately

[avecosat]

We've tried booting with MFP reset toll (that tiny 10kb *.tar file) - no change of behaviour unfortunately

With the method of the three usb?

[Gift]

With the method of the three usb?

Hi, what do you mean with "method of the three usb"?

[avecosat]

235/5000




There is a method to reset these machines with three different firmwares in three usb for malfunction codes like C-D011. The first was a GG3-54 boot firmware, the second one was a normal firmware and the third one was the a789be.tar reset firmware . Maybe the boot firmware helps you start the machine

[Gift]

Interesting, I just checked my dealer account for some sort of bulletin and found it - I've heard about it a year ago or so at some meeting but totally forgot^^

Indeed a very good hint, thank you - lot's of stuff we can try now. I'll keep you guys posted / visit is scheduled next week though.