C-D10 and C-C165 error on Bizhub C550

[JacobAbrham]

We recently updated our Bizhub C550 firmware. When the we turn the machine on, first C-D10 appear and then turn to C-C165 error appear. We tried installing the firmware again, went to physical and physical format, tried unplug and plug the HDD connector. The error is still there. Please help.
Kindly,

[ncbabak]

CC165 error code after updating the firmware on the machine.

Solution


PROBABLE CAUSES:



1. There is a model mismatch between the machine and document feeder.



The bizhub C650 should be installed with the DF-610. The DF-611 is for use with bizhub C550/C451/C353/C253/C203.

2. Failed flash ROM on the ADF CB.


Please try rewriting the firmware to the flash card and reflash the machine. If the flash does not help, then please replace IC17 (p/n V864 8000 79)on the
document feeder control board.If the problem is not resolved, replace the DFCB (p/n A01H RA01 02).

[JacobAbrham]

Thanks for the help. I will try all the suggestiona accordingly. I will let you know the outcome.
Kindly,

[JacobAbrham]

Thanks for the answer. We checked the DF and it was DF-610. We changed it to DF-611 and now C-C165 is solved. However, C-D010 showed up.
Kindly,