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  1. #1
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    Bizhub C220 ADF617 pulls several pages at times.

    Kim Krell's Avatar
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    Bizhub C220 ADF617 pulls several pages at times.

    I have new rollers and sep pad in ADF, I can run 50 good pages thru ADF for copy or scan, no problem but customer's document with not perfect pages (not bad) pulls extra pages on scan. I try to point out the document they have is not perfect flat pages (but I think they should go) They are not buying this reason. I can't see why (not perfect pages I think should go no problem) are having a problem. Customer said fix this F%$#ing machine. I'm going to try another ADF, Help


  2. #2
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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Whats the media type they are trying to scan through? Check and Clean the sensors. If you try another DF and the problem remains the same then the media is not suitbale for the DF. Try a less of a stack in the doc feeder. Try this hope this helps you solve your problem

    Sent from my SM-G903F using Tapatalk


  3. #3
    Master Of The Obvious 10,000+ Posts
    Bizhub C220 ADF617 pulls several pages at times.

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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Any jam codes? =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: Bizhub C220 ADF617 pulls several pages at times.

    What notch is the sep roller spring set to


  5. #5
    Field Supervisor 500+ Posts Desert Rat's Avatar
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    Re: Bizhub C220 ADF617 pulls several pages at times.

    I'm not real familiar with this particular model, but if there are adjustments on the sep pad pressure
    I would run through the range with the customers originals till it worked or I determined it was a
    paper problem. Like static.

    just a thought

    DR


  6. #6
    Service Manager 1,000+ Posts
    Bizhub C220 ADF617 pulls several pages at times.

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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Quote Originally Posted by rrrohan View Post
    What notch is the sep roller spring set to
    Exactly, one has to play with that. That's my experience with the same problem I had with one of my customers. ADF was almost new with only 20K on it. Playing with the spring solved the problem. Forgot which notch I used however but it might differ anyway depending on the situation.

    Hans

    " Sent from my Intel i286 using MS-DOS 2.0 "

  7. #7
    Aging Tech 1,000+ Posts
    Bizhub C220 ADF617 pulls several pages at times.


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    Re: Bizhub C220 ADF617 pulls several pages at times.

    There is a bulletin on this issue. I don't remember the number, but it tells you to trim the mylar on the sep pad and set the sep roller spring to the lowest notch. (the least pressure). I have done this to all of this style of DF that I have in my territory and I can't remember the last double feeding issue. It doesn't make the rest of the DF any better, but is solves the double feeding problem.


  8. #8
    Technician
    Bizhub C220 ADF617 pulls several pages at times.

    Kim Krell's Avatar
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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Quote Originally Posted by blackcat4866 View Post
    Any jam codes? =^..^=

    No jams or codes, this is odd. I don't want to blame the customer but I think its the quality of his originals?? I am going to try another top and see if they have the same problem. The customer did say if he scans 15 pages it only shows 10 went???? no error or jams?? Thanks for responding to my problem. Again I can run good paper thru with no problem which I showed the customer.


  9. #9
    Aging Tech 1,000+ Posts
    Bizhub C220 ADF617 pulls several pages at times.


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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Quote Originally Posted by Kim Krell View Post
    No jams or codes, this is odd. I don't want to blame the customer but I think its the quality of his originals?? I am going to try another top and see if they have the same problem. The customer did say if he scans 15 pages it only shows 10 went???? no error or jams?? Thanks for responding to my problem. Again I can run good paper thru with no problem which I showed the customer.

    There is a bulletin on this issue. I don't remember the number, but it tells you to trim the mylar on the sep pad and set the sep roller spring to the lowest notch. (the least pressure). I have done this to all of this style of DF that I have in my territory and I can't remember the last double feeding issue. It doesn't make the rest of the DF any better, but is solves the double feeding problem.


  10. #10
    Service Manager 1,000+ Posts
    Bizhub C220 ADF617 pulls several pages at times.

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    Re: Bizhub C220 ADF617 pulls several pages at times.

    Quote Originally Posted by Kim Krell View Post
    No jams or codes, this is odd. I don't want to blame the customer but I think its the quality of his originals?? I am going to try another top and see if they have the same problem. The customer did say if he scans 15 pages it only shows 10 went???? no error or jams?? Thanks for responding to my problem. Again I can run good paper thru with no problem which I showed the customer.
    This is EXACTLY the situation I found. A set of 20 pages going through but only 15 or so are being scanned. It does not happen with clean sheets of fresh new paper but originals laying around for some time and also originals being folded previously show this behavior. Especially during scanning, less with copying because of the lower scan speed.

    Playing with the separator roller spring did in my case the trick. Trimming the mylar too is an interesting tip however.

    I'm still interested to see that bulletin about it.

    Hans

    " Sent from my Intel i286 using MS-DOS 2.0 "

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