Originally Posted by
EarthKmTech
2 years this issue has been going on, till finally we saw the actual issue for ourselves. (BH454e)
Customer complains, printer works fine first thing in the morning, then by mid morning or afternoon it becomes possible for the machine to be stuck on receiving a single print job.
Prior to this we have never seen it, the customer was always resetting the machine before we attended so there was nothing for us to see, the machine was always working when we came out.
Finally I saw it in person.
Data light flashing, job "receiving" can be any kind of document, I've seen it on XLS and PDF files. Will stay this way for eternity. The job can not be deleted and you can not enter service mode. It will stay on "deleting" for eternity too.
The only cure is to cold restart the machine after which time theres no trace of the job in the logs.
As we have never seen the issue in person in the visits prior and were not given a clear explanation of the exact issue we simply kept the firmware up to date.
Anyone seen this before?
I'm kind of leaning towards it being a HDD issue.
I have taken the shotgun approach and installed a replacement reset near new MFP board, HDD and ram, (in the approved order of replacement) blown the machine away completely and setup from scratch. I will know pretty soon if it's made any difference. Theres 3 other 454e's and a C554e on site, no others have this issue, next step is to roll the machines around and see if it continues to lockup in a different area to see if its originating from the network if I get the call today.
Bookmarks