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Thread: Problem C224

  1. #1
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    Problem C224

    Good morning
    In a c224 this appears on the screen
    panel 2.jpgpanel.jpg
    It does not give any error code, but it does not let me do anything.
    I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
    In the service mode, nothing about the adf appears
    Any ideas

    Thank you

  2. #2
    Technician Ahmed Bushara's Avatar
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    Re: Problem C224

    Quote Originally Posted by myster View Post
    Good morning
    In a c224 this appears on the screen
    panel 2.jpgpanel.jpg
    It does not give any error code, but it does not let me do anything.
    I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
    In the service mode, nothing about the adf appears
    Any ideas

    Thank you
    can you access the service mode!
    Thanks and best regards
    ------------------------------
    Ahmed Bushara

    Electronic Engineering technician

    Mobile: +249-999198804 /+249-123198804

  3. #3
    Service Manager 2,500+ Posts
    Problem C224


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    Re: Problem C224

    It looks like the ADF has been isolated. You should still be able to enter service mode after about 5 mins and see if isolated, if it is change it back.
    If you unplug ADF does message go away and let you make a copy off glass?

  4. #4
    Service Manager 1,000+ Posts
    Problem C224


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    Re: Problem C224

    Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated

  5. #5
    Certified Konica Expert 2,500+ Posts
    Problem C224

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    Re: Problem C224

    Turn the machine off with the main switch in the front door hold down panel reset while turning the machine on close the door while still holding down the button when you see a black dot In the upper right hand corner of the screen you could let go of the button about a minute later an icon for trouble reset will pop up touch it it should say okay turn off the main switch again count to a full 10 seconds turn it back on everything should be reactivated

  6. #6
    Senior Tech 100+ Posts
    Problem C224

    copyrooks's Avatar
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    Re: Problem C224

    go to service mode and see the last error code it threw and research the code. Try a trouble reset and see if it goes away would be my first try. If not follow the troubleshooting for the code its throwing

  7. #7
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    Re: Problem C224

    Quote Originally Posted by myster View Post
    Good morning
    In a c224 this appears on the screen
    panel 2.jpgpanel.jpg
    It does not give any error code, but it does not let me do anything.
    I tried to reinstall the firmware (A1610Y0-F000-G20-72)but it remains the same.
    In the service mode, nothing about the adf appears
    Any ideas

    Thank you
    On your first picture there's a slider and two arrows.
    If you slide that down I presume there are more errors/disabled parts.
    It would be logical to me that if 3 trays are disabled then bypass tray would be disabled too.
    Since machine is booting up I would say MFP board is OK.
    Printer control board PRCB would be the first thing to replace on my list since it's the only common thing to all listed disabled parts.
    The only thing that confuses me is no error codes!!!
    That makes me think that MFP board has gone MAD

  8. #8
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    Re: Problem C224

    Quote Originally Posted by rrrohan View Post
    Why look at the adf when its disabled every single paper tray as well. As fat as i can see everything is isolated
    thanks
    All options in problem unit isolation were selected (SET).
    Now the machine has everything operational, but it shows me 2 messages
    1 only black and white printing is possible.
    But I can make color copies and I can also print in color
    2 The fax unit is not available
    The machine does not have a fax unit and in option board status everything is deactivated.

    It is clear that someone has been manipulating the machine and now it is driving me crazy

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