Hello, Customer got some labels stuck in the processor. I removed the front cover, drum shaft knob, removed two screws, released toner hopper and two latches released. The unit pulls out about 1/8 inch but thats it. Is there anything else holding it back? I left the customer site and forgot to open the right side door to see if that was the holdup. does that door need to be opened? Any suggestions would be great. thanks
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