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  1. #1
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    J-1602 error in Tray 5... any ideas?

    Running 13x19 100lb gloss media. About 1000 pcs in there (1/3 full).

    The print job stopped abruptly with this code and I haven't been able to get it to clear.

    Any ideas?

    Thanks

  2. #2
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: J-1602 error in Tray 5... any ideas?

    what machine?

  3. #3
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    Re: J-1602 error in Tray 5... any ideas?

    Quote Originally Posted by Woxner View Post
    what machine?
    Sorry... it's a C6500.

    My tray 4 can't handle weight of more than 50 or so pages anymore, but I was able to resume the print job using tray 1 for now. Not sure what is going on with tray 5 / J-1602 error.

  4. #4
    Master Of The Obvious 10,000+ Posts
    J-1602 error in Tray 5... any ideas?

    blackcat4866's Avatar
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    Re: J-1602 error in Tray 5... any ideas?

    100# what? (bond, cover, tag, index, points)

    It only makes a huge difference. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Re: J-1602 error in Tray 5... any ideas?

    Quote Originally Posted by blackcat4866 View Post
    100# what? (bond, cover, tag, index, points)

    It only makes a huge difference. =^..^=
    100# digital text (coated gloss)

  6. #6
    Service Manager 1,000+ Posts
    J-1602 error in Tray 5... any ideas?

    Synthohol's Avatar
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    Re: J-1602 error in Tray 5... any ideas?

    GSM is universal, text bond etc are dumb. too confusing.
    whats the grams/square meter?
    plus if the paper is real glossy ive taped quarters to the feed assy for weight. also look into the ribbed rollers and the orange neoprene ones. they grab coated stock way better.

  7. #7
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    Re: J-1602 error in Tray 5... any ideas?

    Quote Originally Posted by Synthohol View Post
    GSM is universal, text bond etc are dumb. too confusing.
    whats the grams/square meter?
    plus if the paper is real glossy ive taped quarters to the feed assy for weight. also look into the ribbed rollers and the orange neoprene ones. they grab coated stock way better.
    148GSM gloss coated.


    Good call on the roller upgrade for gloss. I had to get special rollers for my Neopost (orange/brown) to handle very glossy heavy stock.

    Where can I get upgraded rollers (ribbed/orange) for the KM6500?

    Any idea what to repair for the clicking large capacity tray? I imagine some gear is stripped or motor is worn.

    When you say tape quarters to the feed assy... you mean the bar/plate with the top roller that flips up when you load paper?

    Thanks for the suggestions!

  8. #8
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    Re: J-1602 error in Tray 5... any ideas?

    Quote Originally Posted by Synthohol View Post
    plus if the paper is real glossy ive taped quarters to the feed assy for weight.
    Quarters trick is awesome. Just burned through a stack in tray 1 (with 4 quarters) and zero feed/jam errors. Thanks!

  9. #9
    Service Manager 1,000+ Posts
    J-1602 error in Tray 5... any ideas?

    Synthohol's Avatar
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    Re: J-1602 error in Tray 5... any ideas?

    that fix was worth a dollar i imagine
    i also have a couple with a HDD magnet on the assy. i go with whats in my pocket or toolbag!

  10. #10
    Service Manager 1,000+ Posts
    J-1602 error in Tray 5... any ideas?

    Synthohol's Avatar
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    Re: J-1602 error in Tray 5... any ideas?

    what PFC is on it? ill see if i can find the part bulletin for the orange roller assys

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