Whats up guys? Having an issue with a C3350 that prints fine then all of a sudden gets very faded. Ive replaced the entire transfer section, hv unit (the board was actually cracked so i knew when i replaced that i thought it would take care of the problem, nope), mfp (per kmbs) and belt unit. Thanksc3350 samples.pdfc3350 samples.pdf
Is it thick paper? I know there appears to be no repeated image, but it kinda looks like the results of feeding thick paper without adjusting the machine and driver settings.Originally Posted by DSharpe
Its just plain paper. To me, it looks like its losing transfer. Same on prints and copies. What im getting at, KMBS is leaning toward PH Unit.
Last edited by DSharpe; 04-26-2018 at 06:14 PM.
I had a similiar problem that was also stretching out the letters on copies, prints. We were told to replace PH Unit by KMBS, solved the issue.
Yeah, to me it looks like loss of 2nd transfer or moist paper. From the samples that you provided it appears to affect all colors equally. If you emergency stop the machine does it leave a large proportion of the toner on the primary transfer belt?
I cannot imagine the laser failing in that particular way. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Ended up being the 2nd transfer section. I originally replaced it for that same problem. Had to adjust the spring pressure below the transfer roller itself. There is only one spring underneath the roller/holder. Issue resolved.
Thanks for following up with the fix.
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