bizhubC454e Cannot Scan via SMB to Windows 10

**MFPs R Now PCs** · 05-01-2018

We have a Konica Minolta bizhubC454e that just will not scan to a Shared Folder on Windows 10 via SMB (Server Connect Error every time)

We Tested it with Windows 7 SMB (via Hostname & I.P.) and Email (Gmail) - BOTH WORK GREAT/Fine
We Accessed the Shared Folder from another computer and placed a new file JUST FINE/OK

Troubleshooting Methodology:

We are ONLY Using a Windows 10 LOCAL Profile (we are familiar with the new "Microsoft Email" profiles not supporting SMB)
We are ONLY Creating a Shared Folder directly on the ROOT Drive (Drive C: - not buried in "My Documents")
Trouble Reset on Copier performed
Network Data Reset on Copier performed
Connected the Copier to the Network via DHCP and Static (Manual)
Verified all DNS Settings and the Gateway
Verified ALL CREDENTIALS for Windows 10 Profile
Disabled ALL Firewalls
Disabled ALL Anti-Virus and Malware protection
Used I.P. Address instead of Hostname
Formatted "All Destinations" on Copier and Re-Created Destination

Copier Settings Related to SMB:
Network/SMB Setting/SMB Server Setting is set to SMB 1.0/SMB 2.0
Network/SMB Setting/Client Setting/SMB Authentication Setting is set to NTLM v1/v2

Firmware Version:

MFP Card Version	A5C10Y0-F000-G00-C8(00)
MFP Controller BOOT Program	A5C10Y0-1E00-G00-04(00)
MFP Controller Linux Base	Linux-2.6.26.8-rt16
MFP Controller Kernel Program	A5C10Y0-1C00-G00-42
MFP Controller SubSet	A5C10Y0-1F00-G00-F1(00)
MFP Controller	A5C10Y0-0100-G00-C8(00)
Operation Panel Message Data	A5C10Y0-8100-G00-C4
Fax Board Controller1	A22M0Y0-4000-G00-08(00)
Fax Board Controller2
Fax Board Controller3
Fax Board Controller4
Engine Parameter	A5C00Y0-0054-G00-00
Engine BOOT	A5C00Y0-0055-G00-00
Scanner	A5C10Y0-0023-G00-30
Printer	A5C00Y0-0050-G00-21
ADF	A3CE0Y0-0024-G00-10
Finisher	A3EP0Y0-0071-G00-19
RU
ZU
Panel CPU	A55V0Y0-8900-G60-00
DSC1
DSC2

Loadable Device Driver1
Loadable Device Driver2
SD	A3ER0Y0-0071-G00-08
Voice Data
Movie Data	A5C10Y0-C000-G00-30
Dictionary Data	A5C10Y0-B100-G00-00
OCR Library
Panel Sound Data	A5C10Y0-C200-G00-00
MFP Controller Thread Image Parameter	A5C10Y0-8B00-G00-01
MFP Controller PIC Image Parameter	A5C10Y0-8A00-G00-01
MFP Controller System	A5C10Y0-1000-G00-C8(00)
MFP Controller Print Controller	A5C10Y0-3000-G00-T3
MFP Controller Print Controller Font	A5C10Y0-3F00-G00-T0
MFP Controller Print Controller Demo Page	A5C10Y0-3E00-G00-01
MFP Controller MIO	A5C10Y0-5000-G00-B8(00)
MFP Controller PIC	A5C10Y0-8200-G00-41

**copier addict** · 05-01-2018

Originally Posted by MFPs R Now PCs

We have a Konica Minolta bizhubC454e that just will not scan to a Shared Folder on Windows 10 via SMB (Server Connect Error every time)

We Tested it with Windows 7 SMB (via Hostname & I.P.) and Email (Gmail) - BOTH WORK GREAT/Fine

Troubleshooting Methodology:

We are ONLY Using a Windows 10 LOCAL Profile (we are familiar with the new "Microsoft Email" profiles not supporting SMB)
We are ONLY Creating a Shared Folder directly on the ROOT Drive (Drive C: - not buried in "My Documents")
Trouble Reset on Copier performed
Network Data Reset on Copier performed
Connected the Copier to the Network via DHCP and Static (Manual)
Verified all DNS Settings and the Gateway
Disabled ALL Firewalls
Disabled ALL Anti-Virus and Malware protection
Used I.P. Address instead of Hostname
Formatted "All Destinations" on Copier and Re-Created Destination

Copier Settings Related to SMB:
Network/SMB Setting/SMB Server Setting is set to SMB 1.0/SMB 2.0
Network/SMB Setting/Client Setting/SMB Authentication Setting is set to NTLM v1/v2

Firmware Version:

MFP Card Version	A5C10Y0-F000-G00-C8(00)
MFP Controller BOOT Program	A5C10Y0-1E00-G00-04(00)
MFP Controller Linux Base	Linux-2.6.26.8-rt16
MFP Controller Kernel Program	A5C10Y0-1C00-G00-42
MFP Controller SubSet	A5C10Y0-1F00-G00-F1(00)
MFP Controller	A5C10Y0-0100-G00-C8(00)
Operation Panel Message Data	A5C10Y0-8100-G00-C4
Fax Board Controller1	A22M0Y0-4000-G00-08(00)
Fax Board Controller2
Fax Board Controller3
Fax Board Controller4
Engine Parameter	A5C00Y0-0054-G00-00
Engine BOOT	A5C00Y0-0055-G00-00
Scanner	A5C10Y0-0023-G00-30
Printer	A5C00Y0-0050-G00-21
ADF	A3CE0Y0-0024-G00-10
Finisher	A3EP0Y0-0071-G00-19
RU
ZU
Panel CPU	A55V0Y0-8900-G60-00
DSC1
DSC2

Loadable Device Driver1
Loadable Device Driver2
SD	A3ER0Y0-0071-G00-08
Voice Data
Movie Data	A5C10Y0-C000-G00-30
Dictionary Data	A5C10Y0-B100-G00-00
OCR Library
Panel Sound Data	A5C10Y0-C200-G00-00
MFP Controller Thread Image Parameter	A5C10Y0-8B00-G00-01
MFP Controller PIC Image Parameter	A5C10Y0-8A00-G00-01
MFP Controller System	A5C10Y0-1000-G00-C8(00)
MFP Controller Print Controller	A5C10Y0-3000-G00-T3
MFP Controller Print Controller Font	A5C10Y0-3F00-G00-T0
MFP Controller Print Controller Demo Page	A5C10Y0-3E00-G00-01
MFP Controller MIO	A5C10Y0-5000-G00-B8(00)
MFP Controller PIC	A5C10Y0-8200-G00-41

Make sure computer's network location is either "Work" or "Private". Make sure password protected sharing is off.
If that doesn't work, try creating another user on the computer with a password, change the name of the copier to that name. Turn on password protected sharing. Make sure the new user is an admin account.

**MFPs R Now PCs** · 05-02-2018

Originally Posted by copier addict

Make sure computer's network location is either "Work" or "Private". Make sure password protected sharing is off.
If that doesn't work, try creating another user on the computer with a password, change the name of the copier to that name. Turn on password protected sharing. Make sure the new user is an admin account.

I guess I missed listing some things in my troubleshooting methodology:

Network is set to Work/Private (Yes/Verified/ALWAYS) <-TOP ISSUE with customers saying I cant scan to my computer (it's on Public)

Password Protected Sharing ON (Yes/Verifed)
Create Another ADMIN User/Profile (Tried this too)

Trying with Password Protected Sharing OFF Now (with a LogOFF/LogON).... Result - Failed (Server Connect Error)
Tried Turning Off the "HomeGroup/Let Windows Manage" by switching to "Use User Accounts & Passwords" - Failed

-THANK YOU FOR YOUR HELP THOUGH!

**copier addict** · 05-02-2018

Originally Posted by MFPs R Now PCs

I guess I missed listing some things in my troubleshooting methodology:

Network is set to Work/Private (Yes/Verified/ALWAYS) <-TOP ISSUE with customers saying I cant scan to my computer (it's on Public)

Password Protected Sharing ON (Yes/Verifed)
Create Another ADMIN User/Profile (Tried this too)

Trying with Password Protected Sharing OFF Now (with a LogOFF/LogON).... Result - Failed (Server Connect Error)
Tried Turning Off the "HomeGroup/Let Windows Manage" by switching to "Use User Accounts & Passwords" - Failed

-THANK YOU FOR YOUR HELP THOUGH!

Do you have the network error code being displayed? It is a numerical code the can narrow the problem down.

**bsm2** · 05-02-2018

Windows has disable SMB1 scanning do to security issues. On recent updates

Use filezilla server on windows 10 machines or konica ftp utility

**Woxner** · 05-02-2018

you can set this to use smb2 and it might work. you will need to changea soft sw to enable

**MFPs R Now PCs** · 05-02-2018

It's Windows 10 HOME see -> Scan to folder windows 10

Is THAT a problem that it's HOME not Pro now? GREAT!

Any thought there, please?

**Qball** · 05-02-2018

Originally Posted by bsm2

Windows has disable SMB1 scanning do to security issues. On recent updates

Use filezilla server on windows 10 machines or konica ftp utility

We’ve seen a lot of this. If you go to control panel and select programs and features then select turn windows features on and off, scroll down to the SMB 1.0 box. Check all the boxes within. Click okay then reboot the pc. This will get SMB 1.0 back online. Just for laughs, I’ll create a new self signed certificate on the MFP, as well. Typically this gets things moving again.

Sent from my iPhone using Tapatalk

**bsm2** · 05-02-2018

Originally Posted by Qball

We’ve seen a lot of this. If you go to control panel and select programs and features then select turn windows features on and off, scroll down to the SMB 1.0 box. Check all the boxes within. Click okay then reboot the pc. This will get SMB 1.0 back online. Just for laughs, I’ll create a new self signed certificate on the MFP, as well. Typically this gets things moving again.

Sent from my iPhone using Tapatalk

Turning SMB1 back ON is NOT RECOMMENDED

Microsoft's position on Server Message Block version 1 (SMB 1) in Windows systems is that organizations should just get rid of it.

That position has become crystal clear after SMB 1 proved to be a conduit for a ransomware outbreak this week. The ransomware, dubbed "WannaCry," used leaked hacking-tool code, purportedly from the U.S. National Security Agency, that targeted a Windows SMB 1 flaw. One of the "owners of SMB" at Microsoft, Ned Pyle, a principal program manager in the Windows Server high availability and storage group, had warned about continuing to use SMB 1 back in September in a TechNet article titled, "Stop Using SMB 1."

**MFPs R Now PCs** · 05-02-2018

Originally Posted by bsm2

Turning SMB1 back ON is NOT RECOMMENDED

Microsoft's position on Server Message Block version 1 (SMB 1) in Windows systems is that organizations should just get rid of it.

That position has become crystal clear after SMB 1 proved to be a conduit for a ransomware outbreak this week. The ransomware, dubbed "WannaCry," used leaked hacking-tool code, purportedly from the U.S. National Security Agency, that targeted a Windows SMB 1 flaw. One of the "owners of SMB" at Microsoft, Ned Pyle, a principal program manager in the Windows Server high availability and storage group, had warned about continuing to use SMB 1 back in September in a TechNet article titled, "Stop Using SMB 1."

Thank you for this comment as security is needed for customer requirements AND our liabilities.