C220 USB port

[paulrid]

Hi all,

i have been been to a c220 this morning where the front USB port doesn't seem to be working, when I insert a USB stick nothing happens not even the graphic at the bottom of the screen. It also doesn't show up as external memory from user box, i then tried my movie data file USB in system 2 and nothing. What I don't know is if there's any s/w switches or anything else to disable these ports?
any info much appreciated.

thanks Paul.

[mo0651]

USB must be 2.0 or less compatible on this model. I have seen Some USBs work in some models and not in others.

[paulrid]

Thanks mo but I'm sure it's not the USB sticks I've tried as there are other c220 at this location which work fine with them.
paul.

[Bix]

Have you enabled the USB port in Administrator?

Utility > Administrator > Password > System settings > User box settings > External Memory fuction settings.

After switch OFF to ON.

[paulrid]

Thanks Bix but they are all set to on.
paul.

[Synthohol]

That port routes to the back on the mfp board. Unplug the cable and try the usb direct into the board.

[paulrid]

Hi synthohol next time I'm there I'll try that but.
Thanks Paul.

[paulrid]

I was there today and even though last visit I moved the lead from one USB port to the other I didn't try the USB stick in the rear port but as advised today I did and guess what it worked 👍
I may look at a scrap machine and see where the routing for the front port goes and see how easy it is to change but for the moment they can use a rear port.
thanks Paul.