Originally Posted by
mincopier
What model machine are you scanning from? It might be to old to scan to a modern OS.
Windows 10 has been disabling SMB V1 with updates. Some machines cannot use SMB V2/V3. Firmware updates on the Konicaminolta will sometimes fix this issue. You can also go into Administrator mode, Network settings, SMB Client settings. Enable NTLM V1/V2.
In th folder properties on the sharing make sure the account being used for authentication has permissions for this folder. Have seen instances where that even though sharing was allowed for the folder if the permissions were not correct in the properties of that folder scanning did not work.
Last thing to try is Control panel, Programs features, left panel Turn Windows Features On and Off, and turn SMB V1 back on. Keep in mind that Microsoft is turning this off because of a security risk and by enabling you could be exposing the computer to problems. Personally I feel if the problem gets past the company firewall there are bigger problems then enabling SMB V1. Never the less use caution.
There are some Windows 10 computers that no matter what we did SMB would not work.
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