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  1. #1
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    Post Error code 11-02 on KM Bizhub C3351

    We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do?
    Thanks for the support

  2. #2
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    Re: Error code 11-02 on KM Bizhub C3351

    I currently have this same issue on the same machine. Iíve cleaned all the sensors in the area, moved the paper around, cleaned tray 1 rollers and nothing I do, prevents it from jamming. Sometimes I can get 30 prints w/o a jam, but most of the time, itís 2 or 3 pages, then boom, 11-02. Just replying back to see if you had any luck solving this issue.

  3. #3
    Service Manager 2,500+ Posts
    Error code 11-02 on KM Bizhub C3351

    Phil B.'s Avatar
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    Re: Error code 11-02 on KM Bizhub C3351

    Quote Originally Posted by DiVallelunga_Makhymo View Post
    We have many (almost all) C3351 with jam code: Code 11-02 (Input paper section JAM (After-separation sensor is not turned off.), we have already replaced the paper tray, the drawer itself, updated firmware, we have also applied shims on the central pallet of the drawer, and unfortunately the jam continues to occur. What can we do? Thanks for the support
    page total on parts? Supplies?
    replaced the pick rollers?
    have you cleaned out the sensors?
    tested sensors in SM?

  4. #4
    Service Manager 2,500+ Posts
    Error code 11-02 on KM Bizhub C3351

    copier tech's Avatar
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    Re: Error code 11-02 on KM Bizhub C3351

    I have the exact same issue, tray 1 jamming, may get 5 sheets max.
    When it jams paper is not fed out of tray.
    Replaced both rollers & the one way clutch same issue.

    If there a known issue with tray one drive motor or clutch etc?
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  5. #5
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Error code 11-02 on KM Bizhub C3351

    replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor

  6. #6
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Error code 11-02 on KM Bizhub C3351

    Quote Originally Posted by Woxner View Post
    replace the feed clutch and the reg sensor. the loop in not enough. next is reg clutch and motor
    I would agree about feed clutch but in case paper is not pulled at all from tray, registration hmm?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  7. #7
    Senior Tech 100+ Posts
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    Re: Error code 11-02 on KM Bizhub C3351

    Have a couple doing this, but only when the paper gets below half full in the tray.

  8. #8
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    Re: Error code 11-02 on KM Bizhub C3351

    Try using this roller instead, part number A00F623201, works a lot better than 4138303202, has better grip. Also you must replace sep. roller and clutch.

  9. #9
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Error code 11-02 on KM Bizhub C3351

    Used to get bad separation jams form the tray on these.

    What i do is remove the mylar that guides the paper in to the separation gap, then make a replacement from something like OHP film. Stuff on there is stiff.
    A trick i learned from someone on this forum.
    Whatever

  10. #10
    Senior Tech 100+ Posts
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    Re: Error code 11-02 on KM Bizhub C3351

    remove the registration unit (1 screw) and clean or replace the registration sensor, that fixed it for me a couple of times. Especially if it's in a dusty area.

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