Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Service Manager 1,000+ Posts
    C203  Lost network

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    C203 Lost network

    Bizhub c203 Machines been working just fine and just switched it from DHCP to static and it took the address just fine but now the network tab is gone and I cannot find anything about network in service mode To reset. I have reformatted hdd, pulled fax kit off, initialized machine and nothing. Network gone. Laptop connected to it can see the cable plugged in and that’s it, can’t ping it or anything.


    Any ideas?

  2. #2
    Service Manager 10,000+ Posts
    C203  Lost network

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    22,659
    Rep Power
    658

    Re: C203 Lost network

    Quote Originally Posted by mrfuser View Post
    Bizhub c203 Machines been working just fine and just switched it from DHCP to static and it took the address just fine but now the network tab is gone and I cannot find anything about network in service mode To reset. I have reformatted hdd, pulled fax kit off, initialized machine and nothing. Network gone. Laptop connected to it can see the cable plugged in and that’s it, can’t ping it or anything.


    Any ideas?
    reload firmware time

  3. #3
    Service Manager 1,000+ Posts
    C203  Lost network

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Re: C203 Lost network

    Found a bulletin I am going to try. Sounds exactly like my problem;

    CAUSE: Even though the configuration page shows an IP address, the MFP needs to reassign the IP address.
    SOLUTION: ARP and Ping will assign the IP address on network card remotely.
    1. Check the MAC address on the MFP. Be sure the network cable is plugged into the MFP and the network. 2. Open a Command prompt on a networked PC.
    3. Type ‘arp -a’ (without the quotation marks). Confirm that the MAC address of MFP is not listed.
    4. Type ‘arp -s IP_address_of_MFP Mac_Address_of_MFP’
    Example: ‘arp –s 11.11.51.5 00-20-6B-5C-A9-12’
    5. Type ‘arp –a’ and cconfirm that the MAC address of MFP is listed.
    6. Type ‘ping IP_address_of_MFP –t’. There should be a series of responses showing communication with the MFP.
    Example: ‘ping 11.11.51.5 -t'
    7. Quit the ping by pressing Ctrl+C.

  4. #4
    Service Manager 2,500+ Posts
    C203  Lost network


    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    3,833
    Rep Power
    133

    Re: C203 Lost network

    Sounds like that should be the fix. If you end up needing the MFP pwb let me know.

  5. #5
    Certified Konica Expert 2,500+ Posts
    C203  Lost network

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    North Jersey
    Posts
    4,943
    Rep Power
    216

    Re: C203 Lost network

    have you tried using the IP listed in system information in the utility menu?
    or print a config page to see what IP it thinks it is?
    match the copiers IP scheme on your laptop and try a browser.
    i would back the machine up to a USB, initialize the network, import the backup and try setting the IP again.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  6. #6
    Service Manager 1,000+ Posts
    C203  Lost network

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Re: C203 Lost network

    Been there done that. There is NO way to change anything network related now since changing to static. Look at the bulletin. That’s exactly what is going on here.

  7. #7
    Certified Konica Expert 2,500+ Posts
    C203  Lost network

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    North Jersey
    Posts
    4,943
    Rep Power
    216

    Re: C203 Lost network

    that sucks.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  8. #8
    Service Manager 1,000+ Posts
    C203  Lost network


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,894
    Rep Power
    69

    Re: C203 Lost network

    So arp allows you to change IP of copier without needing to log in? That sounds like it could be used maliciously if so

  9. #9
    Service Manager 1,000+ Posts
    C203  Lost network

    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,557
    Rep Power
    51

    Re: C203 Lost network

    We’ll see....

  10. #10
    Aging Tech 10,000+ Posts
    C203  Lost network

    copier addict's Avatar
    Join Date
    Jul 2013
    Location
    Diamond
    Posts
    11,918
    Rep Power
    323

    Re: C203 Lost network

    Problem
    Network menu button is missing from Admin Mode.

    Solution
    CAUSE: Corrupt NVRAM and/or failed PWB-MFP.

    SOLUTION: To correct:
    1. Perform an "All Data Clear" under Service Mode g System 1 g Initialization.
    2. If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
    Notes:
    a. Before performing the NVRAM reset please perform a NIC RESET which is also located on the NVRAM reset firmware utility. This will likely solve the issue without having to completely initialize the machine. Please be sure to back up all network settings before performing this function. This only pertains to the models which have the NVRAM reset utility.

    • bizhub C203/C253/C353/C353P
    • bizhub C250/C250P/C252/C252P/C300/C352/C352P
    • bizhub C451/C550/C650
    • bizhub C351/C450/C450P

    b. Please wait approximately 10 minutes for the tabs to appear. Be patient; DO NOT power cycle the machine as that only restarts the wait process.
    3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP, PRCB on C300/352, (see part numbers below) and NVRAM.
    Note: To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
    a. Login to MyKonicaMinolta.com.
    b. Select the Service tab.
    c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
    d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
    e. Select NVRAM/BRU Replacement Program.
    f. Fill out the form.
    IMPORTANT: All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied.
    Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem. Please refer to attached NVRAM Troubleshooting Guide for more detail.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here