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  1. #1
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    Bizhub C353 "Replenish Paper" Even Though there is paper

    Hi All

    I have an Ineo+ Develop C353. On Tray 1 which is supposed to be A4, it is constantly saying "replenish paper" even though there is paper.

    I have removed the tray - which sensor am I looking for please? I have a service manual and am technically competent but have not much experience on copiers.

    Many thanks in advance for any helpful suggestions.

  2. #2
    Certified Konica Expert 2,500+ Posts
    Bizhub C353 "Replenish Paper" Even Though there is paper

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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    could be the black banana actuator, or does the tray even lift? sensors in the back? try swapping physical trays?
    was there a job sent to something other than PLAIN paper? (THICK1,2 etc..)
    did it happen at a print? copy?
    more details.
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  3. #3
    Senior Tech 100+ Posts
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    after some time these machines to close properly the trays so they lift the motor, needs an uppercut hit or kick. i fix this by simply lubricate the tray. when you remove the tray totaly, there is a spot in the back like an ear.its at the 1/3 of the back of the tray from right. i apply lubricate there and then the tray lifts normaly and locks like butter

  4. #4
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by Synthohol View Post
    could be the black banana actuator, or does the tray even lift? sensors in the back? try swapping physical trays?
    was there a job sent to something other than PLAIN paper? (THICK1,2 etc..)
    did it happen at a print? copy?
    more details.
    Many thanks for your suggestions.

    - What is the black banana actuator please?
    - The tray does not lift when empty
    - Sensors in the back appear ok.
    - Had trouble swapping physical trays
    - Was plain paper.
    - Happens on copy / print etc.

  5. #5
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by lazymangr View Post
    after some time these machines to close properly the trays so they lift the motor, needs an uppercut hit or kick. i fix this by simply lubricate the tray. when you remove the tray totaly, there is a spot in the back like an ear.its at the 1/3 of the back of the tray from right. i apply lubricate there and then the tray lifts normaly and locks like butter

    Thank you - I will try that and get back to you.

  6. #6
    Certified Konica Expert 2,500+ Posts
    Bizhub C353 "Replenish Paper" Even Though there is paper

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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by jonhamil View Post
    Many thanks for your suggestions.

    - What is the black banana actuator please?
    see pic.
    because of the curve as seen from inside the tray it has the same curve as a banana.
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  7. #7
    Service Manager 1,000+ Posts
    Bizhub C353 "Replenish Paper" Even Though there is paper


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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Check for cracks in the very rear right of paper tray

    If its cracked that black lever wont lower the pickup roller
    And im pretty sure if pickup roller isnt lowered and triggeribg its sensor tray lift is never activated

  8. #8
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by lazymangr View Post
    after some time these machines to close properly the trays so they lift the motor, needs an uppercut hit or kick. i fix this by simply lubricate the tray. when you remove the tray totaly, there is a spot in the back like an ear.its at the 1/3 of the back of the tray from right. i apply lubricate there and then the tray lifts normaly and locks like butter

    Thank you - this worked! I am not sure which bit looks like an ear.. So I lubricated everything at the back. Pic attached
    IMG_3053.jpg

    Thank you again.

    Jonathan

  9. #9
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by rrrohan View Post
    Check for cracks in the very rear right of paper tray

    If its cracked that black lever wont lower the pickup roller
    And im pretty sure if pickup roller isnt lowered and triggeribg its sensor tray lift is never activated
    Thank you - no cracks present, but good call. Appreciate that.

  10. #10
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    Re: Bizhub C353 "Replenish Paper" Even Though there is paper

    Quote Originally Posted by Synthohol View Post
    see pic.
    because of the curve as seen from inside the tray it has the same curve as a banana.

    Thank you, I think it is a different tray - see pics below?

    IMG_3055.jpg

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