Ok, so we went back in and changed the Dual Scan board, reseated all the connections on the MFPB.
So far so good, it's been almost 3 days and the client hasn't called back in with the fault. Still early days, but my fingers are crossed.
One other thing worth mentioning is the unusual scan quality we are currently getting. You scan an A4 portrait letter with BOLD text on it, but the scan comes through and random words, and sentences UNBOLDED (is that a word?). Here is a sample. Bold and not bold.pdfIf you look at bullet point 19 you will see the word 'contain', it looks so different to the rest of the sentence. That whole sentence was BOLD. We are scanning to email as a compact pdf.....
This quality fault is intermittent too. We only saw it on 3 pages of a 70 page scan.
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