C454e with DF701 2nd side scanning issue

[Taminol]

Ok, so we went back in and changed the Dual Scan board, reseated all the connections on the MFPB.
So far so good, it's been almost 3 days and the client hasn't called back in with the fault. Still early days, but my fingers are crossed.
One other thing worth mentioning is the unusual scan quality we are currently getting. You scan an A4 portrait letter with BOLD text on it, but the scan comes through and random words, and sentences UNBOLDED (is that a word?). Here is a sample. Bold and not bold.pdfIf you look at bullet point 19 you will see the word 'contain', it looks so different to the rest of the sentence. That whole sentence was BOLD. We are scanning to email as a compact pdf.....
This quality fault is intermittent too. We only saw it on 3 pages of a 70 page scan.

[srvctec]

Ok, so we went back in and changed the Dual Scan board, reseated all the connections on the MFPB.
So far so good, it's been almost 3 days and the client hasn't called back in with the fault. Still early days, but my fingers are crossed.
One other thing worth mentioning is the unusual scan quality we are currently getting. You scan an A4 portrait letter with BOLD text on it, but the scan comes through and random words, and sentences UNBOLDED (is that a word?). Here is a sample. Bold and not bold.pdfIf you look at bullet point 19 you will see the word 'contain', it looks so different to the rest of the sentence. That whole sentence was BOLD. We are scanning to email as a compact pdf.....
This quality fault is intermittent too. We only saw it on 3 pages of a 70 page scan.

If it's happening on compact pdf, try standard pdf and see what happens. Also, do you have the latest F/W installed on machine and all accessories? Since you replaced a board, the other boards might have a different version of F/W and there could be a conflict causing the symptoms.

[acusso1234]

I had a similar problem to yours a few years ago and KM recommended the following procedure and it fixed it.
1, Back up machine and customer information.
2. Uninstall the HDD (SYSTEM 2)
3. Format the SSD (logical format)(state confirmation, memory HDD adjust, scroll to pg 2, SSD format, logical).
4. Clear all data (System1, initialization, clear all data)
5. Reinstall the HDD and do a logical format.
6. You will have to install movie data and import the saved settings back to the machine.

Tried that today on a C658. An half of the image read by the internal CIS was grayed.
Many thanks for sharing the solution, it worked!

[Woxner]

had a 224e do the same thing on compact pdf yesturday. went through all the df scan adjustments with the chart. seem to fix the issue. comp. pdf looked fine after i did this. also had latest firmware.