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  1. #11
    Technician GIUBOSS's Avatar
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    Re: Bizhub c224e - doesn't enter Service Mode

    now I have collected all your advice. I'll be back to the customer in two days and I'll let you know. Thank you.


  2. #12
    Field Service Engineer 2,500+ Posts
    Bizhub c224e - doesn't enter Service Mode

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    Re: Bizhub c224e - doesn't enter Service Mode

    Quote Originally Posted by GIUBOSS View Post
    now I have collected all your advice. I'll be back to the customer in two days and I'll let you know. Thank you.
    Worst case use the NVRam reset firmware 🤫

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #13
    Technician GIUBOSS's Avatar
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    Re: Bizhub c224e - doesn't enter Service Mode

    Please could I have the detailed procedure and the firmware to reset the password. Regards


  4. #14
    Service Manager 1,000+ Posts
    Bizhub c224e - doesn't enter Service Mode


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    Re: Bizhub c224e - doesn't enter Service Mode

    Agree try 12345678 or 00000000. I always turn off CE password. If I do want a password I change it to 12345678 same as admin.

    Anyone who changes from one of these common passwords to a unique password is just screwing their fellow techs!

    Although back before I started my own biz I would of liked to change all the passwords to screw a few of the A-Hole companies I worked for


  5. #15
    Technician GIUBOSS's Avatar
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    Re: Bizhub c224e - doesn't enter Service Mode

    i'm sorry but I try all without success, I think arrived's time to reset with the method firmware suggested here, someone knows it and can help me? Regards.


  6. #16
    Senior Tech 250+ Posts
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    Re: Bizhub c224e - doesn't enter Service Mode

    Ask the reset code key to KM.


  7. #17
    Technician GIUBOSS's Avatar
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    Re: Bizhub c224e - doesn't enter Service Mode

    Quote Originally Posted by aleksander View Post
    Ask the reset code key to KM.
    Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?


  8. #18
    Service Manager 2,500+ Posts
    Bizhub c224e - doesn't enter Service Mode

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    Re: Bizhub c224e - doesn't enter Service Mode

    Quote Originally Posted by GIUBOSS View Post
    Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?
    clearly you aren't a tech... you should have a tech do this since you can muck up the unit quickly.


  9. #19
    Senior Tech 250+ Posts
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    Re: Bizhub c224e - doesn't enter Service Mode

    Quote Originally Posted by GIUBOSS View Post
    Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?
    Sure. You can ask the KM technical service to reset the machine. Reset key different for each machine depending on serial number.


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