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Thread: konica C454e

  1. #1
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    konica C454e

    Cannot web browse into machine, firmware has been updated

  2. #2
    Service Manager 10,000+ Posts
    konica C454e

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    Re: konica C454e

    Quote Originally Posted by kttyhwk View Post
    Cannot web browse into machine, firmware has been updated
    wow such a wealth of information!

    can you ping or print to it?

    what error do you get on the PC after entering the ip addy into your browser URL bar?

    is this a new situation or has it been on going?

    did you hook up your laptop to the machine and try to access the RUI?

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    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: konica C454e

    Also, what web browser are you using because that sometimes makes a difference.

    Provide us enough information so we can actually help if you really want help. Kind of like taking your car to a dealer and saying, "It doesn't drive right." Details matter!!

  4. #4
    Certified Konica Expert 2,500+ Posts
    konica C454e

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    Re: konica C454e

    In admin under network look for PSWC and make sure it's on.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

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    Re: konica C454e

    Quote Originally Posted by Phil B. View Post
    wow such a wealth of information!

    can you ping or print to it?

    what error do you get on the PC after entering the ip addy into your browser URL bar?

    is this a new situation or has it been on going?

    did you hook up your laptop to the machine and try to access the RUI?
    your tough phil, i can ping it, i can print to it, i could browse to it before their network people got to it. initialize cleared all memory, installed new firmware, tried laptop. don't get an error just says cant find. using google chrome as web browser

  6. #6
    SanDiegoCopierRepair.com 1,000+ Posts
    konica C454e

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    Re: konica C454e

    Quote Originally Posted by kttyhwk View Post
    your tough phil, i can ping it, i can print to it, i could browse to it before their network people got to it. initialize cleared all memory, installed new firmware, tried laptop. don't get an error just says cant find. using google chrome as web browser
    If you used to be able to access the web interface and all of a sudden can't access it/get an error that browser cannot display the Konica RUI webpage, the first step would be to try a different browser, if another browser could successfully access it , it's a browser issue. Could there have been a chrome update that changed some settings?

    If using a different browser does not work, you are going to have to figure out what their network people changed.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  7. #7
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    Re: konica C454e

    Quote Originally Posted by Phil B. View Post
    wow such a wealth of information!

    can you ping or print to it?

    what error do you get on the PC after entering the ip addy into your browser URL bar?

    is this a new situation or has it been on going?

    did you hook up your laptop to the machine and try to access the RUI?
    when I ping I get reply, it does print. using chrome when web browsing, says err conn timed out.
    could web browse in the shop till it was delivered and customers network people got to it.
    reloaded firmware, cleared memory

  8. #8
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: konica C454e

    Did you try what Synthohol suggested?
    You can also try to slow down NIC's speed, if it works then your machine's NIC could be the culprit.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  9. #9
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    Re: konica C454e

    What is PSWC?? looked in network and can't find.

    Quote Originally Posted by Synthohol View Post
    In admin under network look for PSWC and make sure it's on.

  10. #10
    SanDiegoCopierRepair.com 1,000+ Posts
    konica C454e

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    Re: konica C454e

    Quote Originally Posted by kttyhwk View Post
    What is PSWC?? looked in network and can't find.
    Page Scope Web Connection On many Konica models you :

    From the
    [UTILITY] screen, go to [Administrator Setting] - [Network Setting] - [NIC Setting] - [HTTP Server Setting] and check whether [PSWC Setting] is set to [Enable]

    But 1st try an alternate browser
    Last edited by blazebusiness; 07-26-2018 at 04:33 PM.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

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