Konica Minolta C454 Scan to email

[mearmi]

Konica Minolta Bizhub C454 Scan to email doesn't work using gmail settings. But on C454e it works fine.

Please advise.

Thanks

[copier tech]

Konica Minolta Bizhub C454 Scan to email doesn't work using gmail settings. But on C454e it works fine.

Please advise.

Thanks

There has been many questions on this topic, have a search on this forum.

But basically you simply need to update the C454 firmware.

[Bix]

Hi, make sure of these settings:
- IP addresses.
- Subnet.
- Gateway.
- DNS.
- DNS domain.

If everything is correct, try updating the firmware.

[SmellsHot]

you have to update the firmware of the machine for the non "E" machines for it to work.

[copyrooks]

Problem
MFP fails to send E-mail if Microsoft® Office 365 (Outlook) server or Gmail™ server is used as SMTP server.

EXAMPLES of SETTINGS

• Office 365™ (Outlook)

SMTP server: smtp.office365.com
SMTP port: 587 (TLS) or port 25
TLS: TLS/Start TLS

• Gmail™

SMTP server: smtp.gmail.com
SMTP port: 465 (SSL) or 587 (TLS)
SSL/TLS: SMTP over SSL or Start TLS


Solution
CAUSE: Gmail™ server and Office 365™ server changed SSL certificate from SHA-1 to SHA-2. The MFP's do not support SHA-2 certificates and, therefore, fail to send E-mail if using the server as SMTP server. Even if using another SMTP server which has SHA-2 certificates for SSL, the MFP fails to send E-mail.

SOLUTION: Version up firmware has SHA-2 certificate support and can send E-mail even if using Gmail™ server or Office 365™ server as an SMTP server.

Version up firmware
GAx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7
GBx - A9/E4/G9/J6/K0/K1/K2/K5/K6/K7/K8 (for Web Browser)
Gxx - 83 (for LK-114)

Technical Notes
When using MIF version up firmware, please be aware of the following.

• Update procedure of this firmware is different from the procedure of standard firmware.
• Printer driver, voice data, movie data and so on should also be updated.
• Please be sure to read release notes for MIF version up firmware when using the firmware.

Here you go, hope this helps