faxes frozen - bizhub 4020

[Bix]

Hello, I hope someone can give me some advice.


A client has told me that his bizhub 4020 sometimes receives faxes that are delayed by a few hours. Today, by turning the machine on and off, they received 3 faxes from yesterday.


In your opinion, is it a problem with the printer or the line? Maybe it's the fault of some energy-saving option?


I listen to your advice.


Thank you!

[copier addict]

Hello, I hope someone can give me some advice.


A client has told me that his bizhub 4020 sometimes receives faxes that are delayed by a few hours. Today, by turning the machine on and off, they received 3 faxes from yesterday.


In your opinion, is it a problem with the printer or the line? Maybe it's the fault of some energy-saving option?


I listen to your advice.


Thank you!

It is not a line issue if it printed after a reboot. It could be an energy saving issue or a memory issue. Do the jobs just sit in the machine's queue?

[Toxic]

Check firmware version and update if it is old.
These models have many problems with fax functioning and been solved with newer version of firmwares.

[Bix]

Hello everyone, thanks for the advice.


The firmware should be updated to the last one. Unfortunately I do not have a 4020 in the office. Could someone give me some information on where to go to increase the time of energy saving? In the service manual I saw that there is the menu but not the sub-menus.


Thanks in advance