Hey Phil, how can you sell a contract customer toner? If you know they are legit and close to needing toners you wouldn't send them a set. I guess with me being a smaller company I wouldn't want to have to keep sending or delivering them 4 toners at different times. Of course they would have to be 1/4 or less left for me to send them.
We are a Copystar and Konica Minolta dealer. We use KFS and Command Center RX automated email reporting to keep tabs on the toner levels and overall condition of our Copystar/Kyocera equipment in the field. There's a bit of redundancy here, but having both the automated machine emails and 24/7 cloud based updates via KFS is pretty awesome. We also set the low toner warning levels to different percentages based on certain criteria such as distance from our office and print volume. It would be nice if the Konica machines could at least give us a heads up before going down. I feel like there has to be some setting that could allow for this?
That becomes a selling point to your competition. Customers say "if we go with your company, do we get a spare toner on hand?"
We provide a spare, demand and label the toners "re-order immediately upon installation". There should only be a brief time when there isn't a spare on their shelf, and that's right after installing the last one, or the next to the last, etc. depending on their volume. We dictate how many they should sit on. They should never order from the machine's status.
Also, we sticker toners intermittently warning about toner phoners trying to pretend they are "your copier company" & sell toners for $400 plus $40 shipping because "toner is going up next month"! Yes, those idiots are making a comeback.
The machine shouldn't be running until it's dry, it should be giving you some sort of warning on the panel that the toner is getting low and to "replace it when indicated."
Have your service tech (or you) check the settings in Service Mode > System 2 > Unit Change.
On that screen, the "Toner Near Empty" warning should be turned on, and just under that you can configure the "Near Empty Display Time" which allows you to fine tune how early the warning shows up on the control panel.
You are getting off track...no matter what the MFP displays, if someone doesn't see it and call for toner, they will be dead...The original poster's question was low toner notifications...Which KMs do not provide, just out of toner. Now you could install some kind of fleet management tool that would capture these SMP messages and send alerts back to your company to facilitate toner replenishment. Another option would be PSES netcare device manager..This could be configured to email MFP statuses. On the plus side, it's free, on the neg, it's can be difficult to get running and new devices require updated plugin files. Printfleet and MPS are some 3rd party softwares that will do the same thing. Emujo
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