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  1. #1
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Angry C554e Boots and Wont Make a Copy

    We have a bizhub C554e that we received with a "bizhub SECURE" sticker on it. Upon first booting it had a message that a format had to be performed because of encryption (I don't remember exactly what it said as that was two weeks ago and I then immediately had a server go down due to Ransomware) so we selected the format option and after the formatting the message went away however it just will not make a color or monochrome copy. It pulls a document through the ADF feeder and in the Jobs List immediately indicates "Stop Printing" Now I am working on it again and have performed the following:

    Ensured ALL Authentication is Off under user Authentication/Account Tracking
    Ensured Factory Default is selected under User for the copy side and the fax/scan side
    Ensured All paper trays are Auto-Size/Auto-Select and Media Type is set to Plain
    Performed a Trouble Reset
    Tech Mode - Performed All Data Clear(copy program/address registration/fax setting/all history/network setting/server data cache)
    Tech Mode - Performed System Error Clear
    Tech Mode - Not Installed and Installed the hard drive under SYSTEM2/HDD
    Tech Mode - Formatted the HDD by Physical and Logical (again)

    Even with had hard drive "Not Installed" under SYSTEM2/HDD in Tech Mode, it will NOT make a copy


    Thank you in advance!
    It does not matter how slowly you go as long as you do not stop. –Confucius

  2. #2
    Senior Tech 100+ Posts
    C554e Boots and Wont Make a Copy


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    Re: C554e Boots and Wont Make a Copy

    Are any of the consumables at end of life? Is life stop disabled?

  3. #3
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Re: C554e Boots and Wont Make a Copy

    Quote Originally Posted by BR549 View Post
    Are any of the consumables at end of life? Is life stop disabled?

    Whaaaattt? Yes it copies now, however NOTHING was more than 80%??? Regardless, rookie move on my part and THANK YOU!
    It does not matter how slowly you go as long as you do not stop. –Confucius

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