Account track on Mac

**copier addict** · 09-20-2018

Originally Posted by mincopier

This is exactly what we do. I usually use Notes to create my presets. The way the Mac menus system is for printing it seems alot easier for the customer to just choose a B&W or Color preset instead of trying to find the settings in the system.

Every time I start thinking Macs are okay, they find a way to prove me wrong. Lol

**mincopier** · 09-20-2018

It's just the same old Ford vs Chevy, Android vs iPhone, etc.. All what you are used too.

**mascan42** · 04-17-2019

Bumping this thread for a real problem. My customer has MacOS 10.14, and every application, native or not, has the new "printer features" menu that doesn't allow me to enter an account track password. As I understand it, this is part of Apple's "library validation" feature, which has been gradually expanding for the last couple of versions until 10.14 implemented it on all apps.

Since this effectively eliminates the workaround, WTF do we do now?

**rrrohan** · 04-18-2019

Since this effectively eliminates the workaround, WTF do we do now?

upgrade to 8 series
turn off account track
tell customer to not update OS

I wonder though.
If you setup a printer share on Windows with that Mac users account track info then had the Mac user connect and use that shared printer would that help?
Would that mean the Mac is just passing on the print job to the Windows PC and then the Windows PC is taking control of passing on account track info?

**B0265** · 04-18-2019

Originally Posted by mascan42

Bumping this thread for a real problem. My customer has MacOS 10.14, and every application, native or not, has the new "printer features" menu that doesn't allow me to enter an account track password. As I understand it, this is part of Apple's "library validation" feature, which has been gradually expanding for the last couple of versions until 10.14 implemented it on all apps.

Since this effectively eliminates the workaround, WTF do we do now?

What applications have you tried?
I checked on a Mac running 10.14.3, and from Adobe Reader DC, Word and Chrome the normal driver settings like output method, layout/finish etc was available.

**mascan42** · 04-18-2019

Originally Posted by B0265

What applications have you tried?
I checked on a Mac running 10.14.3, and from Adobe Reader DC, Word and Chrome the normal driver settings like output method, layout/finish etc was available.

Word and Chrome are using the Apple "printer features" setup.

**B0265** · 04-18-2019

Originally Posted by mascan42

Word and Chrome are using the Apple "printer features" setup.

Thats strange beacuse that is not the situation on the Mac I used for test using the C308 driver.
What Mac OS version have you used?

**UKTeam** · 04-26-2019

There's an official response document from KM on this I'm afraid.....

Mark

**mascan42** · 04-26-2019

That's unhelpful, since A. there's still no permanent solution and B. my customer's computer did it for all installed applications, so even their workaround is useless.

That bulletin is a really long-winded shoulder shrug. Come on. That can't be the only response. Write a new driver. Come up with new firmware. There has to be a way around this.

**copier addict** · 04-26-2019

Originally Posted by mascan42

That's unhelpful, since A. there's still no permanent solution and B. my customer's computer did it for all installed applications, so even their workaround is useless.

That bulletin is a really long-winded shoulder shrug. Come on. That can't be the only response. Write a new driver. Come up with new firmware. There has to be a way around this.

It sounds like you think this is a KonMin initiative. This is all on Apple and it is well known they don't play well with others.
Try uninstalling acrobat reader and then reinstall it. Worth a shot.