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  1. #1
    Aging Tech 10,000+ Posts
    Account track on Mac

    copier addict's Avatar
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    Account track on Mac

    Hey everyone.
    I have set up a couple 8 series machines recently, one a C258 and one a BH308e. In both cases the customers use account track. (two different customers both with Macs) Once account track gets set up and I am trying to print from Pages there is nowhere to enter an account track password. When I click the down arrow and select "printer features" it shows account track is on, but as stated, I can't find a place to enter password.
    I am sure I am missing something here, I am definitely not a Mac expert.
    Any help is appreciated
    Thanks.

  2. #2
    Service Manager 1,000+ Posts
    Account track on Mac

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    Re: Account track on Mac

    This is a page showing how to configure User ID/Locked Printing on a Ricoh with a Mac, but I think this should get you in the ballpark.

    Good luck.

    Configuring locked print and adding user code (Mac to Ricoh) | Philosophy

  3. #3
    Aging Tech 10,000+ Posts
    Account track on Mac

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    Re: Account track on Mac

    Thanks guitar9199.
    I should have mentioned if I save the document as a PDF I can enter the password and print with no problem. Also if I open the document in "Preview" it can be printed. It seems to be specific to the Mac program "Pages".

  4. #4
    Certified Konica Expert 2,500+ Posts
    Account track on Mac

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    Re: Account track on Mac

    first off, preview is the worst to print from. its crap.
    just had to get that out of the way...
    go into the cups and find the option for it and enter the relevant info. they may even have a popup driver that asks for the PW before it sends.
    if you dont know how to check CUPS its on this site numerous times.

    if you open terminal, type cupsctl WebInterface=yes
    hit enter.
    open a browser and go to localhost:631/printers
    from there you have much more control over default settings on all your printers
    Last edited by Synthohol; 09-17-2018 at 10:56 PM. Reason: added cups info
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    Service Manager 1,000+ Posts
    Account track on Mac

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    Re: Account track on Mac

    Quote Originally Posted by Synthohol View Post
    first off, preview is the worst to print from. its crap.
    just had to get that out of the way...
    go into the cups and find the option for it and enter the relevant info. they may even have a popup driver that asks for the PW before it sends.
    if you dont know how to check CUPS its on this site numerous times.

    if you open terminal, type cupsctl WebInterface=yes
    hit enter.
    open a browser and go to localhost:631/printers
    from there you have much more control over default settings on all your printers


    +1 on CUPS... Just remember the first time you make any changes, the computer is going to ask for the User ID/password..... this is the same one you use to log into the Mac you're working on. Once entered, if you need to make additional changes, you'll still be logged in.

  6. #6
    Aging Tech 10,000+ Posts
    Account track on Mac

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    Re: Account track on Mac

    Quote Originally Posted by guitar9199 View Post
    +1 on CUPS... Just remember the first time you make any changes, the computer is going to ask for the User ID/password..... this is the same one you use to log into the Mac you're working on. Once entered, if you need to make additional changes, you'll still be logged in.
    I have dealt with CUPS many times and there is nowhere to enter account track info there. You can turn account track on or off in CUPS.
    If I am wrong it would be great if someone could show me where to enter account track info in CUPS
    Thanks

  7. #7
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: Account track on Mac

    see if this helps
    Attached Files Attached Files
    Aye! Cut the crap

  8. #8
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: Account track on Mac

    This might work:
    Print from an application that allows you to enter the account track credentials and save it as a preset.
    Later when you print from Pages you select this preset.

  9. #9
    Aging Tech 10,000+ Posts
    Account track on Mac

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    Re: Account track on Mac

    Quote Originally Posted by B0265 View Post
    This might work:
    Print from an application that allows you to enter the account track credentials and save it as a preset.
    Later when you print from Pages you select this preset.
    This suggestion worked great!! Thanks very much.

  10. #10
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    Re: Account track on Mac

    Quote Originally Posted by B0265 View Post
    This might work:
    Print from an application that allows you to enter the account track credentials and save it as a preset.
    Later when you print from Pages you select this preset.
    This is exactly what we do. I usually use Notes to create my presets. The way the Mac menus system is for printing it seems alot easier for the customer to just choose a B&W or Color preset instead of trying to find the settings in the system.

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