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  1. #1
    Senior Tech 100+ Posts
    Unable To Get to SM on KM 363

    chrisban35's Avatar
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    Jan 2011
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    Unable To Get to SM on KM 363

    Hello fellow techs,

    Looks like someone has changed the standard entry into service mode.

    The Utility-View-00-Stop-01 isn't working. Also I note the majority of "Admin" features are not available as well.

    I'll assume some IT person had too much caffeine download one morning and played with YouTube DIY.

    Can someone explain how to do a reset when service mode is not available....

    Thanks in advance

  2. #2
    Service Manager 5,000+ Posts
    Unable To Get to SM on KM 363

    copier tech's Avatar
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    Re: Unable To Get to SM on KM 363

    Quote Originally Posted by chrisban35 View Post
    Hello fellow techs,

    Looks like someone has changed the standard entry into service mode.

    The Utility-View-00-Stop-01 isn't working. Also I note the majority of "Admin" features are not available as well.

    I'll assume some IT person had too much caffeine download one morning and played with YouTube DIY.

    Can someone explain how to do a reset when service mode is not available....

    Thanks in advance
    Your key sequence is not correct.

    Try utility/counter/check details stop 00 stop 01
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Field Supervisor 500+ Posts
    Unable To Get to SM on KM 363


    Join Date
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    Re: Unable To Get to SM on KM 363

    Quote Originally Posted by chrisban35 View Post

    The Utility-View-00-Stop-01 isn't working. Also I note the majority of "Admin" features are not available as well.


    Thanks in advance
    This also occurs if a job ( like a fax) is in memory.

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