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  1. #1
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Thumbs up bizhub C360 with "document size cannot be detected etc

    Working on Bizhub C360 with "document size cannot be detected message" Cleaned optical unit and checked warning symbol

    screen which shows L1 L2 L3

    Does the ccd unit need to be changed and id so is there a calibration procedure? Frank

  2. #2
    Senior Tech 250+ Posts
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    Re: bizhub C360 with "document size cannot be detected etc

    Size can't be detected in ADF? On Platen? Both? I've never had a CCD cause this before.

  3. #3
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    Re: bizhub C360 with "document size cannot be detected etc

    Quote Originally Posted by axyun View Post
    Working on Bizhub C360 with "document size cannot be detected message" Cleaned optical unit and checked warning symbol

    screen which shows L1 L2 L3

    Does the ccd unit need to be changed and id so is there a calibration procedure? Frank

    get and read the service manual for this ,save yourself a ton of back and forth.

  4. #4
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Thumbs up Re: bizhub C360 with "document size cannot be detected etc

    It is not detecting on platen. When adf is lifted
    there is a message “ component is open” .

  5. #5
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Re: bizhub C360 with "document size cannot be detected etc

    Quote Originally Posted by axyun View Post
    It is not detecting on platen. When adf is lifted
    there is a message “ component is open” .
    Does it not tell you what component is open?

  6. #6
    Field Supervisor 500+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Re: bizhub C360 with "document size cannot be detected etc

    Quote Originally Posted by axyun View Post
    It is not detecting on platen. When adf is lifted
    there is a message “ component is open” .

    Make sure the adf is sitting square on the machine. I've seen people grab the adf and use it to move the machine and get the adf "out of square". The reed switch for the adf closed state isn't matching up with the magnet in the adf.

  7. #7
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Thumbs up Re: bizhub C360 with "document size cannot be detected etc

    Thank you for your input guys. It is definitely referring to the adf when it says coponent is open. When i close the adf it goes away and the other message about
    document size cannot be detected is there. There was on time when i opened and closed adf for a split second it showed the ready screen then went back to message of not detecting document size.

    So what yo are saying Darry makes sense that it may be related to adf positioning. The original document cover looked alright as i remember reading Blackcat saying if the the original document cover wasn't right you could have a non detect issue.

    I guess I will go back and more carefully check adf and sensors etc and take Al's advice and go thru service manual to check on related info.

    You guys are great. Don't know what i would have done in many cases without your help over the last several years. Frank

  8. #8
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    Re: bizhub C360 with "document size cannot be detected etc

    ADF height may be off

  9. #9
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Re: bizhub C360 with "document size cannot be detected etc

    Quote Originally Posted by copierdude1114 View Post
    ADF height may be off
    Correct, there is a magnet on the front right side, could be not making contact or even missing (common tech school bug)

  10. #10
    Service Manager 1,000+ Posts
    bizhub C360 with "document size cannot be detected etc


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    Thumbs up Re: bizhub C360 with "document size cannot be detected etc

    I am a bit embarrassed as I discovered that the PS14 actuator flag was partiallly broken off. Have ordered and expect that this will solve problem Will
    post result to confirm and thank you for your help + info. Frank

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