Bizhub c35 going thru black toner fast

[leprosydog777]

hello I have a bizhub c35 going thru black toner fast. Copies are not overtune and looking in waste toner is not full please help

[leprosydog777]

also cust replace toner every 500 to 600 copies just text not pics

[Albonline]

looking at your statements i find them Very hard to believe. the toner HAS to go somewhere , on paper or the cleaner box ,one or the other, it can't evaporate at the temps our machines run at.

[copyman]

I use a C35 for my home office and toners last a decent amount of time. I run more than just text. I'm getting at least 3,000 pages going by how many reams of paper I use. Are they using genuine or aftermarket toner?

[copier tech]

I use a C35 for my home office and toners last a decent amount of time. I run more than just text. I'm getting at least 3,000 pages going by how many reams of paper I use. Are they using genuine or aftermarket toner?

Thats normal, customers often copy ID cards etc with the DF up or even partly closed lets in light thus using more toner.

[allan]

When installing toner check that the level goes to full. Had it where chips can cause problems like getting only 13% after installing a new drum unit and stuff like that.
The newer C3110 now has ICP's on the toners instead of the counter chips. Customer will change these toners out if they get the drum life messages...

[copyman]

Oh yeah forgot, allan is right. I've had several toners that are still almost half full with a message toner is low. Sometimes months before I have to replace it.

Not sure why Kon/Min can make such great machines but have never had a decent personal / small model! The ones that come to mind are pagepro 1300 series, biz 161, etc. I put the C35 in that same category, all junk throw away's. The one good one I can think of Biz 25e is made by Muratec if not mistaken.

[leprosydog777]

yes yesterday I installed a brand new toner check the stastic page 100% so im going to monitor the page count to now and when it says add toner I also emptied waste toner and yes it was normal not all black and the count is 17355 black 18284 color and cust states hes put in 6 black toners since hes had the machine at start meter 35 total

[copyman]

Lesson # 1, Many customers are stupid or liars!

Only way they could go through that much toner is like some of the other posters said, leaving the ADF up when copying off the glass, running photos, large print, etc.

[tsbservice]

By chance, do you have contract CPC for that customers?