Konica Minolta C224e Paper size detecting as 11x17

[musthafavi]

Konica Minolta C224e from Tray2 Paper size detecting as 11x17

[byronf]

[QUOTE=musthafavi;715208]Konica Minolta C224e from Tray2 Paper size detecting
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[copier addict]

Konica Minolta C224e from Tray2 Paper size detecting as 11x17

What size paper is in the tray? What have you done to troubleshoot problem?

[tech51]

Usually a broken wire on the connector as it plugs into the size block. Easily repairable if you know how to use a soldering iron.

[musthafavi]

What size paper is in the tray? What have you done to troubleshoot problem?

Paper size in the tray : A3

[Phil B.]

Paper size in the tray : A3

what have you done to correct the issue?

you need to provide more info if you want a resolve

[musthafavi]

what have you done to correct the issue?

you need to provide more info if you want a resolve

Thanks for your replay, the issue has been solved,

Feed roller has been changed and its working fine now

[Phil B.]

Thanks for your replay, the issue has been solved,

Feed roller has been changed and its working fine now

ok a *TIP* anytime you have 'size mismatch' 'false/ghost jams'

AT LEAST CLEAN THE ROLLERS.. basics.. EVEN in the USERS manual!

[allan]

Usually a broken wire on the connector as it plugs into the size block. Easily repairable if you know how to use a soldering iron.

Not that common but had that before where the wire breaks of right next to the connector.
Still not sure how a feed roller fixes a tray size detection problem??
Hate those timing jams J-99XX but it point you in the right direction if the machine tells
you to check paper size in the tray.

[musthafavi]

Not that common but had that before where the wire breaks of right next to the connector.
Still not sure how a feed roller fixes a tray size detection problem??
Hate those timing jams J-99XX but it point you in the right direction if the machine tells
you to check the paper size in the tray.

Before changing the feed roller, I cleaned the paper tray, feed roller and it keeps continue getting the same paper size

and finally, changed both feed roller and its working fine