Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: PC faxing issue

  1. #1
    Master Of The Obvious 10,000+ Posts
    PC faxing issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    16,601
    Rep Power
    275

    PC faxing issue

    Ok ... this is a truly strange one. Thayer asked for my input on this one, and I was near enough to pop in. I must have made the enduser explain it to me 5 times before I got the gist of it:

    The enduser occasionally uses the PC fax driver with a bizhub C458 to transmit faxes to certain recipients. This enduser employs the built in electronic cover sheet in the fax driver to make case notes. One of these recipients complained that they could not read the case notes on the cover sheet because they were in microscopic type. All the type on the cover sheet is microscopically small. The rest of the fax transmission comes out normal sized.

    The recipient is a fax server which converts the documents to PDF email attachments. As a sample, the recipient forwarded one of these attachments back to the senders email. I got to examine the PDF document. All the pages are 8 1/2" x 11" sized (initially I had thought that maybe the first page was misrepresented as ledger then reduced, but that is not the case.) Only the type on the first page is affected. The page content properly fills a letter sized page, it's just microscopically small. All other pages remain unaffected.

    So there it is.
    The more I think of this, the more I think it's a bug in the PC fax driver. Sorry, I don't have a version #. It's the PC fax driver that generates the electronic cover sheet, yes? How is that font selected? Has anybody seen this? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  2. #2
    Service Manager 1,000+ Posts
    PC faxing issue

    Synthohol's Avatar
    Join Date
    Mar 2016
    Location
    north jersey
    Posts
    1,762
    Rep Power
    34

    Re: PC faxing issue

    have they tried making another ECS? maybe the one stored is corrupt?
    if they print the ECS does it look normal?

  3. #3
    Master Of The Obvious 10,000+ Posts
    PC faxing issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    16,601
    Rep Power
    275

    Re: PC faxing issue

    Quote Originally Posted by Synthohol View Post
    have they tried making another ECS? maybe the one stored is corrupt?
    if they print the ECS does it look normal?
    Excellent questions ... I have no answers. I'm expecting a followup call with the enduser next week. They'll be at the top of my list. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
    Join Date
    Nov 2010
    Location
    Sunshine State QLD.
    Posts
    2,934
    Rep Power
    74

    Re: PC faxing issue

    Sounds like a corrupt windows font issue. A vector graphics scaling issue.

    Could the font they are using in the PC-fax software be changed to other font type, just for a test.

    Have the customer check their windows fonts directory an open each font set to see if each font set displays correctly.
    c:\windows\fonts\
    Double click each icon to open each font type.

    Is the problem with just one PC, or from all PC's with the same PC-Fax ware ?

    HTH
    What if we could count the stars... , what number would you stop at...?"
    [Exchange manual acquisitions, PM's CTN members only. ]
    [] |N | | o | M | Δ | t | π | | x | []

  5. #5
    Senior Tech 100+ Posts Bix's Avatar
    Join Date
    Apr 2018
    Location
    Berlin
    Posts
    185
    Rep Power
    3

    Re: PC faxing issue

    Can you print as an image?

  6. #6
    IT Manager 1,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Oldsmar, Florida
    Posts
    1,083
    Rep Power
    34

    Re: PC faxing issue

    Try changing the font used

  7. #7
    Master Of The Obvious 10,000+ Posts
    PC faxing issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    16,601
    Rep Power
    275

    Re: PC faxing issue

    Quote Originally Posted by NeoMatrix View Post
    Sounds like a corrupt windows font issue. A vector graphics scaling issue.

    Could the font they are using in the PC-fax software be changed to other font type, just for a test.

    Have the customer check their windows fonts directory an open each font set to see if each font set displays correctly.
    c:\windows\fonts\
    Double click each icon to open each font type.

    Is the problem with just one PC, or from all PC's with the same PC-Fax ware ?

    HTH
    Yes, I can check the on-board fonts. I don't know what font is selected or if it can be changed without more indepth programming skills than I have.

    I do not know how many users have the fax driver, or what versions (more questions for next week).

    Quote Originally Posted by Bix View Post
    Can you print as an image?
    Do you mean to print an image of the electronic cover page? I believe that may be an option in the fax driver (another question for next week).

    Quote Originally Posted by bsm2 View Post
    Try changing the font used
    Same as above: Is it selectable, and how?
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  8. #8
    RTFM!! 2,500+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    2,784
    Rep Power
    56

    Re: PC faxing issue

    Would make sense that it would be from the fax driver, or a font problem. Not something you would come across every day.
    Curious to know what the fix would be.
    Whatever

  9. #9
    Master Of The Obvious 10,000+ Posts
    PC faxing issue

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    16,601
    Rep Power
    275

    Re: PC faxing issue

    I don't know how pertinent it is, but this PC has very few on-board applications, and probably not many fonts either. Most of the applications are internet based. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  10. #10
    Aging Tech 1,000+ Posts
    PC faxing issue


    Join Date
    Jul 2013
    Location
    Desboro
    Posts
    1,753
    Rep Power
    43

    Re: PC faxing issue

    If it is only this one recipient having the problem, I would suspect it is an issue with how the fax server is reproducing the cover.
    Have you had the customer send you a fax with the cover? If so, is it reproduced properly?

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •