BH c346e "failure to complete print job"

**digicor** · 12-17-2018

Why would the machine say this? I have had issues with this machine on print jobs, the hdd is disabled and removed, it scans to email and copies just fine, when you turn it off and back on all the print jobs flow right out...

i have un installed and re installed it, it works great then hour or so later the client calls with this , Failure to complete job, just got a text saying it started printing again,,, ?
im running windows driver for the KMBH thats in the win 10 i think its ps color laser xps, like i stated it runs fine , then it hangs up,
then prints,
any ideas? .
ive ran this driver just this morning on the same machine on another install ,, no issues

**tsbservice** · 12-17-2018

Error code, please.
Sounds like a driver issue, some PC may have 'Spool first then print' settings or like.
Why removed HDD?

**copyman** · 12-17-2018

I think you meant "C364e". Are you saying the HDD is always uninstalled or you did it temporary just for troubleshooting purposes? Not sure about printing but thought the HDD had to be installed for at least scanning to work. Did you try formatting the HDD?

**allan** · 12-17-2018

Do you get any error codes in the history?
Like FA14 and C301.
Have you tried firmware?
Have you tried changing network speed setting?
Replaced the HDD with another?
Does it work ok connected directly to a laptop?
Using authentication?

**Woxner** · 12-17-2018

use the pcl driver if your going to use the ps dont use xps.

**copier addict** · 12-18-2018

Install the KonMin driver instead of the Windows generic driver

**copyrooks** · 12-18-2018

Check the network speed setting make sure its not on something weird like half duplex

**digicor** · 12-18-2018

I was getting code fa14, i tried everything, so i uninstalled the hdd, the machine would print one or two then lock up, so i took the hdd out, it scans to email and copys fine, but now the print issue, i will try using the KM drivers and not the generic windows drivers,
and check the network speed, thanks for all the input

**allan** · 12-18-2018

Could be as simple as firmware.
The KM XPS driver is crap use the PCL drivers only.
Except for missing options the windows driver works fine.

Did you give that HDD a format? But the machine should print fine without the HDD.