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Thread: C284e dead

  1. #1
    Service Manager 1,000+ Posts
    C284e dead

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    C284e dead

    Just got this machine in for a client and itís dead. First two Pillars show up on the screen and thatís it. Unplugged all accessory modules and still the same. Any ideas?

  2. #2
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    Re: C284e dead

    NVRAM.

  3. #3
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    Re: C284e dead

    Will firmware fix this?

    Quote Originally Posted by mincopier View Post
    NVRAM.

  4. #4
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    C284e dead

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    Re: C284e dead

    Quote Originally Posted by mrfuser View Post
    Will firmware fix this?
    If it is the SSD causing the problem there is specific firmware. Although it may not help if it is not booting.

  5. #5
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    Re: C284e dead

    I tried unplugging the hard drive also and it still wonít boot

  6. #6
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    Re: C284e dead

    Noticed cpu fan isnít even coming on and there are 4 (I think) red leds lit up on the mfp board if that means anything.

  7. #7
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    Re: C284e dead

    Well I download the firmware and tried to upgrade . Even though the screen did nothing the machine rebooted itself and came up to ready State ! Go figure that one out !?!?!?

    Only problem now is it wonít recognize drawer one

  8. #8
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: C284e dead

    go into service and under part isolation turn the tray back on

  9. #9
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    Re: C284e dead

    Sorry I mis wrote. It sees the drawer only shows ď????Ē On it and when you touch that drawer it says to reload paper. I checked paper lift and that is working so not sure why it doesnít recognize size nor amount of paper loaded. Hmmm

  10. #10
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C284e dead

    ??? means it is between sizes. Remove the tray and check the slides on the tray and the sensors at the back inside the machine.
    Set both trays the same and compare the sensor checks.
    Whatever

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