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  1. #1
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    Bizhub C658 on Mac OSX 10.13 with Account track

    I am having a problem with a couple customers running OSX 10.13 or 10.14. The dialog for enabling Account track is missing. It seems to happen in only Apple native products. Word works fine but Safari does not. The Output method dropdown is missing. Instead there is a printer features dropdown but it looks like the list you see when you are looking at the CUPS options. The only work around is to turn on printing without authentication.

    I have the latest driver 11.1.1. I have tried resetting the print spool system but nothing works.

    Anyone find a solution to this?Screen Shot 2018-04-05 at 7.55.56 AM.jpg

  2. #2
    Aging Tech 1,000+ Posts
    Bizhub C658 on Mac OSX 10.13 with Account track


    Join Date
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    Re: Bizhub C658 on Mac OSX 10.13 with Account track

    Quote Originally Posted by beaker020 View Post
    I am having a problem with a couple customers running OSX 10.13 or 10.14. The dialog for enabling Account track is missing. It seems to happen in only Apple native products. Word works fine but Safari does not. The Output method dropdown is missing. Instead there is a printer features dropdown but it looks like the list you see when you are looking at the CUPS options. The only work around is to turn on printing without authentication.

    I have the latest driver 11.1.1. I have tried resetting the print spool system but nothing works.

    Anyone find a solution to this?Screen Shot 2018-04-05 at 7.55.56 AM.jpg
    Go into adobe and create a profile with the appropriate account settings. Then use this profile to print from the other programs

  3. #3
    Technician
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    Re: Bizhub C658 on Mac OSX 10.13 with Account track

    OK, figured it out. Kinda.
    from our dealer support:
    The issue is with Safari being what is known as a Sandbox application. The only option KMI was able to offer was to have the customer use a different browser( Chrome) for printing. Perhaps in the future the Safari app will be changed to allow outside resources to run, but until then there is no fix for Safari printing with Authentication on the MFP.

    But I did find a work around.
    There is an update patch for the driver listed under OS X 10.12. KONICAMINOLTA PrinterDriver_1012.pkg.zip If you install that then it will work for non native apps. Then you can create and save a profile with a non native app and then use that profile in the native app and it works. It does mean that you don't get a popup and you have no opportunity to change account or user.

  4. #4
    Aging Tech 1,000+ Posts
    Bizhub C658 on Mac OSX 10.13 with Account track


    Join Date
    Jul 2013
    Location
    Desboro
    Posts
    1,805
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    44

    Re: Bizhub C658 on Mac OSX 10.13 with Account track

    Quote Originally Posted by beaker020 View Post
    OK, figured it out. Kinda.
    from our dealer support:
    The issue is with Safari being what is known as a Sandbox application. The only option KMI was able to offer was to have the customer use a different browser( Chrome) for printing. Perhaps in the future the Safari app will be changed to allow outside resources to run, but until then there is no fix for Safari printing with Authentication on the MFP.

    But I did find a work around.
    There is an update patch for the driver listed under OS X 10.12. KONICAMINOLTA PrinterDriver_1012.pkg.zip If you install that then it will work for non native apps. Then you can create and save a profile with a non native app and then use that profile in the native app and it works. It does mean that you don't get a popup and you have no opportunity to change account or user.
    Glad my advise was able to help someone.

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