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  1. #1
    Trusted Tech 50+ Posts captainrva's Avatar
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    Bizhub C364e Jumps to Admin setting password when you select Utility button

    When I select the Utility button, it prompts for Admin password. I have looked around the security settings and tried a few things but I've had no luck. Any help is appreciated.

    Edit: I have formatted the SSD, HDD, done a clear all data, and firmware update to latest release.
    Last edited by captainrva; 12-21-2018 at 03:13 PM.

  2. #2
    Certified Konica Expert 2,500+ Posts
    Bizhub C364e Jumps to Admin setting password when you select Utility button

    Synthohol's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    In service mode hits stop 0 clear make sure under management function choice that Unset.is selected
    Let us know.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  3. #3
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    I may be wrong but seems to recall that users can be prevented to use Utility button.
    Can't find now how, though.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #4
    Certified Konica Expert 2,500+ Posts
    Bizhub C364e Jumps to Admin setting password when you select Utility button

    Synthohol's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    there is no more utility button, its "home" now.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    Quote Originally Posted by Synthohol View Post
    there is no more utility button, its "home" now.
    That's right, my bad, i was thinking about Utility menu but wrote button.
    captainrva, what do you need to do, can you use web interface?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  6. #6
    Service Manager 1,000+ Posts
    Bizhub C364e Jumps to Admin setting password when you select Utility button


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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    I though a soft switch could be set to need password for user mode. Never used it so maybe it locks out the entire section.

    Could explain when initialisation did not help

  7. #7
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    check that SW switch 71 being set to 00

  8. #8
    Trusted Tech 50+ Posts captainrva's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    Quote Originally Posted by Synthohol View Post
    In service mode hits stop 0 clear make sure under management function choice that Unset.is selected
    Let us know.
    Unset was already chosen under Stop 9

    Quote Originally Posted by gere1 View Post
    check that SW switch 71 being set to 00
    SW switch 71 was already set to 00.

  9. #9
    Trusted Tech 50+ Posts captainrva's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    I still have no idea how to fix this. Should I just use the reset tool?

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

    Check that DIP switch 200 (bit 5) being set to 00.
    There may be other SW settings related, but first check this.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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