Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Service Manager 1,000+ Posts


    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,230
    Rep Power
    0

    C224 canít scan or fax suddenly

    Ok, machine was fine now suddenly canít scan to email or fax. Print and copy are fine. Load original choose destination and hit start, screen changes then nothing happens and reverts back to screen where you choose destination! ?!?!?

    any ideas?

  2. #2
    Service Manager 2,500+ Posts


    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    3,914
    Rep Power
    64

    Re: C224 canít scan or fax suddenly

    Quote Originally Posted by mrfuser View Post
    Ok, machine was fine now suddenly canít scan to email or fax. Print and copy are fine. Load original choose destination and hit start, screen changes then nothing happens and reverts back to screen where you choose destination! ?!?!?

    any ideas?
    has any network settings changed?
    sounds like someone has overrode the settings for the scan location/user?
    clearly scanner is working if you can copy...

  3. #3
    Service Manager 1,000+ Posts



    Join Date
    Sep 2005
    Location
    South Jersey
    Posts
    1,504
    Rep Power
    51

    Re: C224 canít scan or fax suddenly

    Sorry have to ask, did you turn off and on "main" switch inside front door? I've seen this reset and start working.

    Are you sure nothing changed like internet provider, modem, etc?

    Also have seen settings get lost after power outage and have to be put back in.

  4. #4
    Service Manager 1,000+ Posts


    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,230
    Rep Power
    0

    Re: C224 canít scan or fax suddenly

    Nothing changed. Copy works just fine. Print just fine. It wonít even try to scan a doc for fax or email

  5. #5
    RTFM!! 2,500+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    3,186
    Rep Power
    63

    Re: C224 canít scan or fax suddenly

    Sound like a SSD error. Check for errors in history an job log.
    Try creating a new one-touch destination or send a fax by entering the number an see what that does.
    If that works then try exporting clearing the machine and importing the destinations.
    Whatever

  6. #6
    Service Manager 1,000+ Posts


    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,230
    Rep Power
    0

    Re: C224 canít scan or fax suddenly

    Ssd check in service mode shows all good. Upgraded firmware without any problems. Swapped out the fax kit and all is still the same!

    also can’t get the web interface to come up. Gets part way and stops
    Last edited by mrfuser; 01-04-2019 at 08:38 PM.

  7. #7
    Service Manager 2,500+ Posts


    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    3,251
    Rep Power
    59

    Re: C224 canít scan or fax suddenly

    Bizhubs use the HDD to scan & fax so may that has failed,?

    However as always have you updated the firmware,?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Senior Tech 250+ Posts mjunkaged's Avatar
    Join Date
    Feb 2009
    Location
    Seattle, WA
    Posts
    334
    Rep Power
    25

    Re: C224 canít scan or fax suddenly

    Quote Originally Posted by copier tech View Post
    Bizhubs use the HDD to scan & fax so may that has failed,?

    However as always have you updated the firmware,?
    His post says he updated firmware. I assume he did so with the desired fax kit installed.
    I'm curious, is the button for scan or fax on the screen to select? DO you have any error messages or warning symbols on display? I'm not real familiar with 4 series color box. HDD is needed for both, as reply stated.

  9. #9
    Service Manager 1,000+ Posts


    mrfuser's Avatar
    Join Date
    May 2007
    Posts
    1,230
    Rep Power
    0

    Re: C224 canít scan or fax suddenly

    Some how the hdd uninstalled itself! No idea how but when it was reinstalled all worked!

  10. #10
    Service Manager 2,500+ Posts


    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    3,251
    Rep Power
    59

    Re: C224 canít scan or fax suddenly

    Some how the hdd uninstalled itself! No idea how but when it was reinstalled all worked

    You’re welcome ��
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •