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  1. #1
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    KM C284e SMB 2.0 Issue

    Evening all, we have a few C284e's that we were trying to get scan to folder working correctly under the SMB 2.0 protocol. We have a few 8 series working with no issue. I've read through various posts and searches, and everything keeps leading me back to a firmware release to correct the issue in the CXX4e series. Looking on our KM portal the newest firmware stated for the 4e series was released on 3/10/17 (A5C10Y0-F000-G20-M1). All of the posts reference the firmware releasing in late 2018 (August). There was a technical bulletin released on 12/20/18 (attached TB) advising of a new firmware release (GHV-M1) which I am tryting to obtain confirmation if this FW version would help correct the issue. Currently our KM portal does still not list this firmware as downloadable. Here's hoping you can all lead me in the right dirrection.

    Much thanks!

    JC

    11472.pdf

  2. #2
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: KM C284e SMB 2.0 Issue

    SMB v2 should be supported from version GDB-M1 and later.

  3. #3
    Service Manager 2,500+ Posts
    KM C284e SMB 2.0 Issue

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    Re: KM C284e SMB 2.0 Issue

    Quote Originally Posted by B0265 View Post
    SMB v2 should be supported from version GDB-M1 and later.
    sounds like he doesn't have the correct version then!

  4. #4
    Aging Tech 1,000+ Posts
    KM C284e SMB 2.0 Issue

    copier addict's Avatar
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    Re: KM C284e SMB 2.0 Issue

    Quote Originally Posted by Rewind! View Post
    Evening all, we have a few C284e's that we were trying to get scan to folder working correctly under the SMB 2.0 protocol. We have a few 8 series working with no issue. I've read through various posts and searches, and everything keeps leading me back to a firmware release to correct the issue in the CXX4e series. Looking on our KM portal the newest firmware stated for the 4e series was released on 3/10/17 (A5C10Y0-F000-G20-M1). All of the posts reference the firmware releasing in late 2018 (August). There was a technical bulletin released on 12/20/18 (attached TB) advising of a new firmware release (GHV-M1) which I am tryting to obtain confirmation if this FW version would help correct the issue. Currently our KM portal does still not list this firmware as downloadable. Here's hoping you can all lead me in the right dirrection.

    Much thanks!

    JC

    11472.pdf
    Did you click on the "Special Firmware" tab. The new GHV-M1 firmware is in the special category.

  5. #5
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    Re: KM C284e SMB 2.0 Issue

    Much thank on your time, and responses. Definitely do not see any special firmware folders, or directories under the 4e series in our KM portal. Ive attached a snip of what we have available, we were thinking that our KM portal had limited access. This more than likely confirms our thoughts. I would have to see about getting more functionality associated with our credentials. Any chance someone could link the firmware download for us? We would greatly apprecaite your efforts!

    Much thanks!

    JC

  6. #6
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    Re: KM C284e SMB 2.0 Issue

    I forgot to add the snip!KMPortal.jpg

  7. #7
    Field Supervisor 500+ Posts kingarthur's Avatar
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    Re: KM C284e SMB 2.0 Issue

    do you access to "infohub"after logging in, click on "support". Then "CS expert support", "download/knova", click on "select" to search for the model, in the top search bar type in SAL, it will have the latest FW, manuals etc for that model
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  8. #8
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: KM C284e SMB 2.0 Issue

    This isn't infohub. Looks like FTP with some docs, files and folders.
    You probably don't have any access to CSES site, or?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  9. #9
    Service Manager 2,500+ Posts
    KM C284e SMB 2.0 Issue

    copier tech's Avatar
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    Re: KM C284e SMB 2.0 Issue

    Quote Originally Posted by Rewind! View Post
    I forgot to add the snip!KMPortal.jpg
    Look like you're using some random FTP site that's rarely updated.

    See attached for further info you may also want to update the 'Function version'


    C364e_Series_FW_Read Me_GDG-M1.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  10. #10
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    Re: KM C284e SMB 2.0 Issue

    Confirming that we do not have access to the KMinfohub portal. The snip that I uploaded is from the mykonicaminolta site. Could you guys possibly provide a bit of insight of the requirements for obtaining access to the infohub site?

    Much thanks!

    JC

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