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  1. #1
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    SMB ISSUE WINDOWS 7

    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.

  2. #2
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by afterhours View Post
    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    Read here:
    KM C284e SMB 2.0 Issue

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  3. #3
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by afterhours View Post
    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    A few of our customers have rolled back this week's Microsoft security update and it has worked. I think there's some documentation on the web regarding this issue and I believe Microsoft knows about it.

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  4. #4
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: SMB ISSUE WINDOWS 7

    Read also this as it is Win 7:
    Xerox SMB Scanning DNS/SMD errors
    Kudos to Synthohol
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  5. #5
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by afterhours View Post
    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    confimring that the recent SMB protocol errors are related to a set of windows updates that were included in the January 2019 rollout. The following 2 updates are creating the issues, KB4480960 and KB4480970. We have been succsfull in uninstalling KB4480970 only and scan to folder has been working correctly after this. These can be uninstalled from the programs/installed updates. The computer will reboot after install. To not have the hotfix reinstall, proceed to windows update, and view available updates, uncheck the KB4480970 and this show not allow the update to re-process.

    JC

  6. #6
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by afterhours View Post
    Does anyone know of a fix for the SMB scanning issues that started in the last couple days with windows 7 computers ever since the new update?

    Any info would help.
    Here's what we did to make it work. When entering the user name, enter "//computer name/user name"

  7. #7
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by BR549 View Post
    Here's what we did to make it work. When entering the user name, enter "//computer name/user name"
    On what brand of MFP??? Did this fix the issue with KB4480970 ???

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  8. #8
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by BR549 View Post
    Here's what we did to make it work. When entering the user name, enter "//computer name/user name"
    Photo for reference.

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  9. #9
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by qbert69 View Post
    On what brand of MFP??? Did this fix the issue with KB4480970 ???

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    Kyocera. Thought it may work with others too. One of my coworkers says it fixed a KonicaMinolta too, but he also had to create a new user and folder.

  10. #10
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    Re: SMB ISSUE WINDOWS 7

    Quote Originally Posted by qbert69 View Post
    Photo for reference.

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    User ID=//MER101491/joel

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