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NO fax in this Biz C364e w/Fiery. Claims every morning when he comes in there is a paper jam. Paper jams a few inches out of tray so nothing on the page to see what it is. Another weird thing is paper is always fed from tray 4 which has 5.5 x 8.5 statement size paper.
Is there any type of a report or something that could generate at night?
Heading out this week to look at the settings but other than that not sure what else to look for.
Thanks in advance
Check out the jam code on that. Sounds curious.
Those additional trays are semi-direct drive and needs power to the steppers to move the paper.
Have seen them feed the next sheet in the tray where it ends up between the feed and separation roller, but will sit there and feed out ok on the next cycle.
That is also why the paper ends up behind the trays when the customer opens an closes a tray with paper in it.
Whatever
If this was true when he clears the jam it will print again & if that jams will repeat until it prints he can then see what was printed on the page!?Originally Posted by copyman
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ok is the TRAY *physl* 5.5x8.5? AND on control panel set the same?
has he got EMAIL set to print on incoming? what tray is THAT set to pull from?
sounds like a tray size mismatch?
what does jam log say?
On some old Toshibas there was check box on web page whether to print Status page when controller is rebooted. It may not apply, but it really depends on what you will see when page is printed.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Check the setup menu for the Fiery, I suspect that print startup page is set to yes. That page wants letter paper but getting sent to statement size tray and causing a jam. If you reboot the Fiery while on site the problem will occur if that’s what it is. You could move the statement size paper to another tray or set that setting to no and the problem should go away.
I'm with Phil on this one. It sounds like a paper size mismatch. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
My thoughts exactly. I told customer to put letter size in tray 4 to see if the report prints out tonight so we can see what it is.
Yes, I have had this issue in a couple of printers. Check the Fiery settings, most likely the issue.
Well changed the paper in drawer #4 and haven't heard back from customer. Don't know Fiery's that well, went into Fiery menu and setup but I cancelled when I saw it was going to go through whole procedure, I didn't want to knock customer offline because they had a big job to run that morning. I have an IT person that does the connection for me and he wasn't around to call if something happen. Is there a way to get right to the setting for page to print out without going through the whole setup procedure again. Can it be done through web page, etc? Thanks
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