Smb scan issue after new router Konica Minolta c series

[error404llc]

I changed a router for a customer and now smb scan is not working

Scan share folder on file server is working on all workstations and can ping printer from workstations and every other function works just not scan smb and can't connect to hostname search at all, no static IPS or anything on previous router nothing has changed besides new router and server is 7 but workstations are 10

Any ideas thanks so much

[bsm2]

check DNS settings on old router or enter hard ipaddress of server

[tsbservice]

Use CTN search:
Windows 7 machines
Basically M$ screwed up things. Now they rolling out last update to fix what they do wrong.

[Bix]

Hi, if you use Win7 : Microsoft Update Catalog

An update blocks the SMB scan. By downloading that, I solved.

Also make sure that the router's internal firewall does not block ports 135, 136, 138, 139 and 445.

[mo0651]

In a case like this, we print a configuration page, then set the copier to DHCP. It then pulls info from the new router and network. Then re-enter static IP from config page and test.
Then troubleshoot after that. That Has quickly solved a lot of connectivity issues!

[princef18]

What model of router is this?
Is DNS enabled on the new router? Does it have the same IP as the old router? HAve you changed the DNS IP address on the printer also?
If you use the ip address of the computer and use the test connection button, what is the error you are facing?
If you try and scan to the shared folder, what is the error description?

[Reed]

I agree Check the DNS. You can always use one of Google DNS' . Also double check to make sure the time is correct. I recently ran into that problem. Had to enter the correct time (go figure) If you are scanning to windows 7. Install the update patch as previously mentioned, a recent windows 7 update (around Jan 9 or 10) caused problems with scanning. Also windows 10 you have to go turn on the SMB feature because a similar update a while ago caused problems as well.

[parsmehregan]

The issue is about your workstation, windows 10 , which you should enable SMB function through this pass:
control panel-> programs->Turn windows features on or off
then make a check mark on SMBv1 and ok.
After installing, smb scan should work.

[bsm2]

The issue is about your workstation, windows 10 , which you should enable SMB function through this pass:
control panel-> programs->Turn windows features on or off
then make a check mark on SMBv1 and ok.
After installing, smb scan should work.

NEVER < NEVER < NEVER turn SMB1 back ON Period!

[Xer0615]

NEVER < NEVER < NEVER turn SMB1 back ON Period!

Problem with this is that many customers I deal with refuse to deal with the couple extra clicks required to download attachments sent to an email inbox from the copier, and many of those using Kyocera balk at the extra cost of PinPoint scan.

But since it would make our outfit liable, I have been informing individuals that anything regarding changing firewall settings, microsoft optional services, or microsoft hotfixes/optional updates/patches is something their own IT team would have to undertake, and tell them that e-mail configuration is the best I am going to do.