Konica Minolta C654e HDD error related to firmware

[Rylac]

hey guys.
i have a bizhub C654e that ive reformatted multiple hdds, both physical and logical, from this exact model, but once i get through the logical process, and reboot the machine, im recieving a C-D012 error.
From what im seeing here, and in the srv manual, there looks to be a firmware that fixes this particular issue.
is there anyone whol would be willing to provide assistance with obtaining said firmware?
I am not an end-user. Please pm me if you would like any more info, or details about me, or the issue.
thank you for your time.
Ryan

[Albonline]

hey guys.
i have a bizhub C654e that ive reformatted multiple hdds, both physical and logical, from this exact model, but once i get through the logical process, and reboot the machine, im recieving a C-D012 error.
From what im seeing here, and in the srv manual, there looks to be a firmware that fixes this particular issue.
is there anyone whol would be willing to provide assistance with obtaining said firmware?
I am not an end-user. Please pm me if you would like any more info, or details about me, or the issue.
thank you for your time.
Ryan

Have seen this many times. reinstall latest firmware and its fixed. started with the 4 series fw version that makes it comparable to the 4e's. think there is either some part of the flash that ends up on hdd, or its tagging the hdd.

[Rylac]

Have seen this many times. reinstall latest firmware and its fixed. started with the 4 series fw version that makes it comparable to the 4e's. think there is either some part of the flash that ends up on hdd, or its tagging the hdd.

Thank you, I am trying to obtain said firmware.

[Rylac]

so after obtaining the most recent firmware, now i am running into an issue where the copier doesnt want to recognize the usb. i continually recieve an error that says "invalid external memory. Please make sure the external"
I have tried replacing the ssd board, but with no luck.
ive tried both 8gb and 2gb usbs formatted to FAT32.
kind of at a loss as to where to go from here. I understand that I may be able to replace the mfp, but I would need to reflash the firmware right after, and im worried if I do this, the copier will still not recognize any usbs.
any suggestions?
thank you
-Ryan

[Synthohol]

what files are you putting on the root of the drive and what usb port are you using?

[Rylac]

the service port underneath the screwed down slider.

this is what my root looks like2019-02-02.jpg

[Synthohol]

well damn, looks correct.
konica is finicky with some USB drives like some sandisk ones and others. i would only use 4gb or less for best results.
some drives have a hidden partition and those fail as well.
heres some incompatible drives from previous models, and the list has only gotten bigger im sure.

Solution
CAUSE: In most cases, the message is not related to the USB memory device itself. The message normally indicates that the firmware on the USB memory stick is not applicable to the model to which the firmware update is being performed.

SOLUTION: Check if the firmware on the USB memory is the correct version and type for the model. If not, download the right firmware onto the USB memory and retry the firmware update. If the same message is displayed again, try another USB memory device that is known to work.


C654e C754e_A2X00Y0-F000-G20-M0.exe is the FW you need. its A2X00Y0 and your pic shows A79J in one of the files.

[Synthohol]

yeah you have the wrong FW.
your root should have these files.

[Rylac]

Thank you so much. I really appreciate the help.
You're quite the lifesaver man.

[Phil B.]

Thank you so much. I really appreciate the help.
You're quite the lifesaver man.

how about giving Synth a like or thank boost his rep power?

thanks