"If you Give a man a fish... he can eat for a day...
-=If=- You TEACH a man to fish..he can eat..his family can eat and he can TEACH others how to fish."
that is why sometimes I might seem as obtuse or not familiar with certain equip ( sometimes that is true,, I digress )
and I get on folks " techs " for not giving enough info ** I have worked call-desk for 'puter - copier/printer/fax for NSCU ** Our Contacts KNEW -=not to call=- unless they had required info: Asset#/IP Addy - Complaint - Work done - Page Counts - PQ/CQ_Connectivity_DEAD
If they could NOT provide ALL required info.. they were told to go back get info..call back.
Folks here are/should be Techs ** knowledgeble Owners/EndUsers ** to have to hand hold those that don't have manuals (staple of tech trade.. not matter where) are pissing in the wind.
EOR
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