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  1. #11
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: Color Magenta Problem

    Hi there!
    Seen this some times on this model. In all cases it was a contact-problem with the springs & contacts of the HV-unit. Check the correct position of the springs & clean the contacts.
    Greetings...

  2. #12
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    Re: Color Magenta Problem

    Quote Originally Posted by Phil B. View Post
    Printhead/ROS/LASER is more than likely not the issue..

    someone mentioned Dev unit.. try that path first
    I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...

  3. #13
    Service Manager 10,000+ Posts
    Color Magenta Problem

    Phil B.'s Avatar
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    Re: Color Magenta Problem

    Quote Originally Posted by konika_c353 View Post
    I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...
    correct me .. this is NOT an AIO unit..separate drum/toner/dev
    your example are are dev unit ( IU changed charge roller in IU ) was it OEM or 3rd party?

    you dev unit SHOULD have strong MAGENTA brush on it.. IF it has NO brush REPLACE..

    with ALL the back-n-forth on this.. I'm sorry I do not feel you are a quali'd tech on this.

  4. #14
    Aging Tech 10,000+ Posts
    Color Magenta Problem

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    Re: Color Magenta Problem

    Quote Originally Posted by konika_c353 View Post
    I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...
    You have to be clearer in your description. What does "until the developer color became black" mean? And what does " magenta color not came out" mean?
    Maybe post a picture.

  5. #15
    Aging Tech 10,000+ Posts
    Color Magenta Problem

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    Re: Color Magenta Problem

    Quote Originally Posted by Phil B. View Post
    correct me .. this is NOT an AIO unit..separate drum/toner/dev
    your example are are dev unit ( IU changed charge roller in IU ) was it OEM or 3rd party?

    you dev unit SHOULD have strong MAGENTA brush on it.. IF it has NO brush REPLACE..

    with ALL the back-n-forth on this.. I'm sorry I do not feel you are a quali'd tech on this.
    On the C353 series the IUs are one piece. Durm and dev all in one.

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