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  1. #1
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    Bizhub c454e can not access web browser

    Hello i have a problem. My konica bizhub c454e can not access web browser. I tried several web browsers: chrome, firefox & IE. And also did a clear network data and problem still occurs. The machine CAN print, scan not working and cant access web browser. I also check other router to eliminate network and still no good. Help!

    Print over network - OK
    PING - OK
    Scan - not working
    Access over browser - not working (blank page, waiting to answer from eg. 192.168.0.77 - this is IP my c454e. Computer IP is 192.168.0.122, router IP - 192.168.0.100.

    HTTP server on c454e is ON.

    Any suggestions please?

  2. #2
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Bizhub c454e can not access web browser

    Firmware updated?
    Try changing IP's or omitting the router.
    Whatever

  3. #3
    Service Manager 2,500+ Posts
    Bizhub c454e can not access web browser

    Phil B.'s Avatar
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    Re: Bizhub c454e can not access web browser

    Quote Originally Posted by bratpit View Post
    Hello i have a problem. My konica bizhub c454e can not access web browser. I tried several web browsers: chrome, firefox & IE. And also did a clear network data and problem still occurs. The machine CAN print, scan not working and cant access web browser. I also check other router to eliminate network and still no good. Help!

    Print over network - OK
    PING - OK
    Scan - not working
    Access over browser - not working (blank page, waiting to answer from eg. 192.168.0.77 - this is IP my c454e. Computer IP is 192.168.0.122, router IP - 192.168.0.100.

    HTTP server on c454e is ON.

    Any suggestions please?
    1) Scan to what?
    Local server?
    Email? **note known issues with S2E on win10/7 SMB issues - pretty sure on win server
    USB?
    Workstation?
    2) If server: what OS version? Workstation: same.
    3) Does error log show anything related?

    Do they have an IT dept?

  4. #4
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    Re: Bizhub c454e can not access web browser

    I changed the IP address and the problem is still there.

    The firmware was not updated. Is it newer than the ones I have uploaded?

    2019-02-09 17.25.05_resize.jpg2019-02-09 17.24.55_resize.jpg2019-02-09 17.24.51_resize.jpg

  5. #5
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: Bizhub c454e can not access web browser

    try changing to https

  6. #6
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    Re: Bizhub c454e can not access web browser

    Quote Originally Posted by Phil B. View Post
    1) Scan to what?
    Local server?
    Email? **note known issues with S2E on win10/7 SMB issues - pretty sure on win server
    USB?
    Workstation?
    2) If server: what OS version? Workstation: same.
    3) Does error log show anything related?

    Do they have an IT dept?
    1. Scan to local computer.
    2. OS on computer is windows 10.
    3. How to check error log?

  7. #7
    Service Manager 2,500+ Posts
    Bizhub c454e can not access web browser

    Phil B.'s Avatar
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    Re: Bizhub c454e can not access web browser

    Quote Originally Posted by bratpit View Post
    1. Scan to local computer.
    2. OS on computer is windows 10.
    3. How to check error log?
    From service mode.
    Do you know how?

    Sent from my SM-G960U using Tapatalk

  8. #8
    Aging Tech 1,000+ Posts
    Bizhub c454e can not access web browser

    copier addict's Avatar
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    Re: Bizhub c454e can not access web browser

    There is a setting in admin mode that allows PSWC

  9. #9
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    Re: Bizhub c454e can not access web browser

    Quote Originally Posted by Phil B. View Post
    From service mode.
    Do you know how?

    Sent from my SM-G960U using Tapatalk
    I do not know. How can I view the logs?

  10. #10
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Bizhub c454e can not access web browser

    Quote Originally Posted by copier addict View Post
    There is a setting in admin mode that allows PSWC
    I would say that also, but in that case OP stated that cannot scan so I'm thinking about HDD.
    Check in SM or admin mode that HDD isn't Unset or failed.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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