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  1. #11
    Senior Member 100+ Posts
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by allan View Post
    Then its damp paper?
    At first that what the techs kept advising the client, until I bought the one machine in and used it daily for office use to test.

    Bare in mind these machines +/- 600 belong to one client and 60% of these machines all the end users are complaining about the jamming only on colour prints

  2. #12
    Master Of The Obvious 10,000+ Posts
    C227 / C287 jamming on colour (J30-03)

    blackcat4866's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by byronf View Post
    Hi I will try this, however it my cause an issue on the field where end users my log calls for image not centralized.
    Can you try rephrasing that? I missed the point. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #13
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by blackcat4866 View Post
    Can you try rephrasing that? I missed the point. =^..^=
    We have checked the paper for moisture and the problem still persists.

    We have about 600 of these machines in the city council and they are all doing this.

    I have brought one of the machines into our office that we are using daily for testing purposes and it intermittently jams only on colour prints.

  4. #14
    Master Of The Obvious 10,000+ Posts
    C227 / C287 jamming on colour (J30-03)

    blackcat4866's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    I'm not going to try to convince you. You can make the adjustments or not.

    I don't really care if you have 6 machines, 60, 600 or 6000. That doesn't change the answer. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #15
    Senior Member 100+ Posts
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    Re: C227 / C287 jamming on colour (J30-03)

    Hi All,

    This issue has been resolved.

    I used separation fingers from C454e to repair the fuser.

    Changed warm mode to 4
    Put toner save mode on

    It has been a month and the client has not had any issues


    Thank you all for your help much appreciated

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