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  1. #1
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    C227 / C287 jamming on colour (J30-03)

    Hi All,

    I have a few of these on the field, we have been replacing fusing units prematurely due to the separation claws breaking. What I notice on these machines is that the client say the jam a lot when they print in color. So I have monitored a few of them and found J30-03 occurs frequently on the machine that break claw. It is obvious that the colour print stick to the fusing roller.

    I have bumped the temperature up but have had no luck I even updated the firmware to G00-W2 with no luck.

    If anybody has had this issue please enlighten me or if there is a part number for the claws.

    Any advice will be appreciated. Thank you[/B][/B]

  2. #2
    Senior Tech 100+ Posts Brett GS's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    Had this on a few.
    Give you a call tomorow.

  3. #3
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    Re: C227 / C287 jamming on colour (J30-03)

    On what media and format this occurs?
    I do not know if I'm doing wrong all the time but I think the fuser temperature should be lowered rather than increase to help paper not sticking in fuser...

  4. #4
    Master Of The Obvious 10,000+ Posts
    C227 / C287 jamming on colour (J30-03)

    blackcat4866's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    On heavy fill images it helps to increase the leading edge void to 4.0mm - 5.0mm. If you duplex, the same applies to the trail edge void. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by Brett GS View Post
    Had this on a few.
    Give you a call tomorow.
    Fix for the issue?
    Whatever

  6. #6
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by Toxic View Post
    On what media and format this occurs?
    I do not know if I'm doing wrong all the time but I think the fuser temperature should be lowered rather than increase to help paper not sticking in fuser...
    This is on normal 80gsm bond. Tried losing the fuser temp as well and the issue still persist.

  7. #7
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by blackcat4866 View Post
    On heavy fill images it helps to increase the leading edge void to 4.0mm - 5.0mm. If you duplex, the same applies to the trail edge void. =^..^=
    Hi I will try this, however it my cause an issue on the field where end users my log calls for image not centralized.

  8. #8
    Senior Tech 100+ Posts Bix's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    What is the page counter?

  9. #9
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    Re: C227 / C287 jamming on colour (J30-03)

    Quote Originally Posted by Bix View Post
    What is the page counter?
    13355 clicks
    But bare in mind that this issue is an intermittent problem across all my machine's

  10. #10
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C227 / C287 jamming on colour (J30-03)

    Then its damp paper?
    Whatever

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