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  1. #1
    Senior Tech 100+ Posts Thayer's Avatar
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    Konica Minolta ADF burned by patient

    Got a call for C554e, to check out. Turns out patient got back into office and started burning documents on the ADF. Here are some pictures.
    IMG_0479.jpgIMG_0480.jpgIMG_0482.JPGIMG_0489.JPG


    Another tech returned the next week, and yes the ADF did work no issues!!!!
    We did end up replacing ADF.

    Thanks

  2. #2
    Master Of The Obvious 10,000+ Posts
    Konica Minolta ADF burned by patient

    blackcat4866's Avatar
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    Re: Konica Minolta ADF burned by patient

    Now that's a "hot" print job. Funny that it still worked. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 2,500+ Posts
    Konica Minolta ADF burned by patient


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    Re: Konica Minolta ADF burned by patient

    I presume it was a mental patient? Trust me I've had some nut job customers do everything possible you can think of with their copiers but this is a first!

    Always wondered why fire marshal wants fire extinguisher near every copier. Didn't know people burn docs on them

    I've always said a copier will never catch on fire and fire extinguisher was not necessary, this proves my point , you can build a campfire on them and still won't catch fire!

  4. #4
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Konica Minolta ADF burned by patient

    I want to understand the dynamics of the accident


  5. #5
    Senior Tech 100+ Posts CopierNerd's Avatar
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    Re: Konica Minolta ADF burned by patient

    Quote Originally Posted by Bix View Post
    I want to understand the dynamics of the accident

    Patient wants us to be patient and think about it! Never saw this before.

  6. #6
    Trusted Tech 50+ Posts
    Konica Minolta ADF burned by patient


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    Re: Konica Minolta ADF burned by patient

    Holy cow! I can't imagine what must have gone through your mind when you saw that!

    I must admit that I did wonder when I saw the post subject, what kind of component in an ADF set fire to the paper?

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Konica Minolta ADF burned by patient

    That is Scary!
    I'm almost tempted to scrap out an old copier, put a pile of originals in DF, make a fire and cold-bloodedly press Start buton...will they come out
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    Service Manager 5,000+ Posts
    Konica Minolta ADF burned by patient

    copier tech's Avatar
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    Re: Konica Minolta ADF burned by patient

    Quote Originally Posted by Thayer View Post
    Got a call for C554e, to check out. Turns out patient got back into office and started burning documents on the ADF. Here are some pictures.
    IMG_0479.jpgIMG_0480.jpgIMG_0482.JPGIMG_0489.JPG


    Another tech returned the next week, and yes the ADF did work no issues!!!!
    We did end up replacing ADF.

    Thanks
    I love the fact it still works.

    Close the call down, PM carried out test & home early for a beer?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  9. #9
    Senior Tech 100+ Posts Thayer's Avatar
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    Re: Konica Minolta ADF burned by patient

    I was told the patient went back for his cigarettes and staff wasn't available. And started lighting the documents left on the copier machine.
    I could not do anything, because fire Marshall was called and waiting for okay to work on machine.

  10. #10
    Service Manager 1,000+ Posts
    Konica Minolta ADF burned by patient


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    Re: Konica Minolta ADF burned by patient

    Quote Originally Posted by copier tech View Post
    I love the fact it still works.

    ive had some come from Mine Sites in middle of Australia where the doc feeder tray is all melted from sitting in the back of a truck on a 55 Celsius day and it still worked

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