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  1. #1
    Senior Tech 250+ Posts ck1's Avatar
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    C224e unable to print under copytrack funtion

    i have one c224 Funtion version 9 when i on the copytrack , but when you send print cant print out . any issue or solution ?

  2. #2
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: C224e unable to print under copytrack funtion

    Check the print log. Does it say "error deletion"?
    Are you using account track or user authentication?
    If you use verify on the driver does that work?
    Switching of SNMP helps?
    Whatever

  3. #3
    Senior Tech 250+ Posts ck1's Avatar
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    Re: C224e unable to print under copytrack funtion

    Quote Originally Posted by allan View Post
    Check the print log. Does it say "error deletion"?
    Are you using account track or user authentication?
    If you use verify on the driver does that work?
    Switching of SNMP helps?
    yes it show error deletion
    Switching of SNMP helps how to set ?
    i can't detect the driver also , need use normal add printer
    i using copytrack

  4. #4
    Certified Konica Expert 2,500+ Posts
    C224e unable to print  under copytrack funtion

    Synthohol's Avatar
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    Re: C224e unable to print under copytrack funtion

    in the properties of the printer, check the box for driver popup so you can type in the account code/auth info so it will print.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #5
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: C224e unable to print under copytrack funtion

    "copytrack" is that 3de party software or do you refer to account track on the machine?
    Whatever

  6. #6
    Senior Tech 250+ Posts ck1's Avatar
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    Re: C224e unable to print under copytrack funtion

    Quote Originally Posted by allan View Post
    "copytrack" is that 3de party software or do you refer to account track on the machine?
    sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7

  7. #7
    Certified Konica Expert 2,500+ Posts
    C224e unable to print  under copytrack funtion

    Synthohol's Avatar
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    Re: C224e unable to print under copytrack funtion

    read the PDF for that firmware, sometimes they suggest new print drivers however will it print if you enter the acct track password?
    its under the basic tab for auth/acct track
    or under settings tab, authentication you can have it popup a box for the password every print.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  8. #8
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: C224e unable to print under copytrack funtion

    Quote Originally Posted by ck1 View Post
    sorry is acct track . now the function version is 9 ? at manual is c224e is last is version 7
    Are you sure that the setting of SW25 matches the installed FW version?
    I have never seen a funtion version 9 fw for this model.

  9. #9
    Senior Tech 250+ Posts ck1's Avatar
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    Re: C224e unable to print under copytrack funtion

    Quote Originally Posted by B0265 View Post
    Are you sure that the setting of SW25 matches the installed FW version?
    I have never seen a funtion version 9 fw for this model.
    on my machine device information show it ....

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