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  1. #1
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    Cannot Print Test Page from PS Driver

    Hi- Can anyone suggest anything here

    Client uses Konica Minolta PS Driver to print PDFs to Bizhub C308 but jobs constantly error out and do not leave print queue.

    I have deleted the PS driver and print queue entirely and reinstalled using PS diver 9.1.16.0. and cannot get the machine to print anything even a test page.

    The Konica Minolta PCL driver prints perfectly using the same port.

    They are using Windows !0 Pro x64 PCs

    Any ideas?

    Cheers
    Pat

  2. #2
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Cannot Print Test Page from PS Driver

    A couple:
    - Machine has old FW, try to update FW.
    - Did you go with automatic driver installation using an installer or manual installation using Add Printer? Sometimes automatic installer sucks.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  3. #3
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    Re: Cannot Print Test Page from PS Driver

    Thanks for that

    F/W is latest version GC1-W4
    I didn't use Auto-installer, did manual install via Add Printer

    Cheers
    Pat

  4. #4
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    Cannot Print Test Page from PS Driver

    D Colour's Avatar
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    Re: Cannot Print Test Page from PS Driver

    We have had a few problems were print jobs would just go into the queue, sit there and never print. I don't think it is the same issue as you are having as you say the PCL driver prints out fine.

    In our case it was a print spool problem. If you run this tool it will clear it. But i have my doubts this is your solution. Its worth a try.

    (Solved) How to Fix Print Spooler not Running - Free Fixit Download
    Everything that has a beginning, has an end.....

  5. #5
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    Re: Cannot Print Test Page from PS Driver

    Quote Originally Posted by D Colour View Post
    We have had a few problems were print jobs would just go into the queue, sit there and never print. I don't think it is the same issue as you are having as you say the PCL driver prints out fine.

    In our case it was a print spool problem. If you run this tool it will clear it. But i have my doubts this is your solution. Its worth a try.

    (Solved) How to Fix Print Spooler not Running - Free Fixit Download
    Thanks for that

    I had already checked out the print spooler. Stops and restarts just fine, no error messages and PCL driver is operating normally.

    Cheers
    Pat

  6. #6
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    Cannot Print Test Page from PS Driver

    D Colour's Avatar
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    Re: Cannot Print Test Page from PS Driver

    Is the issue the same on all the PC's? Or just 1

    "Use Printer Offline" wouldn't be ticked?

    PrinterOffline.jpg
    Everything that has a beginning, has an end.....

  7. #7
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Cannot Print Test Page from PS Driver

    This could be stupid but ... did you restart your computer?

  8. #8
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    Re: Cannot Print Test Page from PS Driver

    Hi
    Printer Not offline
    PC was restarted

    Also connected laptop to printer via crossover cable and printed via PS driver normally so not a problem with the C308

    Cheers
    Pat.

  9. #9
    Aging Tech 10,000+ Posts
    Cannot Print Test Page from PS Driver

    copier addict's Avatar
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    Re: Cannot Print Test Page from PS Driver

    Quote Originally Posted by patk View Post
    Hi
    Printer Not offline
    PC was restarted

    Also connected laptop to printer via crossover cable and printed via PS driver normally so not a problem with the C308

    Cheers
    Pat.
    Is the C308 using account track or user authentication?

  10. #10
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    Re: Cannot Print Test Page from PS Driver

    Quote Originally Posted by copier addict View Post
    Is the C308 using account track or user authentication?
    Thanks for reply

    No - Account Track and User authentication both disabled. And Printing Preferences set to Print, not send to User Box etc

    Cheers
    Pat

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